Muting by the GMs is less common. This is most often used as a sanction. You may have mail explaining why you have been muted.

• feared or mind controlled of a boat/zeppelin and the loading screen occurs.
• summoned while on transportation, boat, gryphon, bat

A second type occurs for mainly Mac users without fear or mind control - see here

If this happens, make a ticket. State from where and to where your character were travelling. It is unlikely that the GM team will be able to respond quickly. I would suggest logging on to an alt. You may add the alt's name to the ticket. This will allow the GM who fixes the problem to let you know..

To access this forum, you need a forum account. This is separate from your game account.

The forum will appear empty. That is because only approved staff and yourself can see your post.
Read the instructions in English at the top of the page, and those in Chinese at https://forum.elysium-project.org/forum/486-中文申诉专区/

IMPORTANT

We can never, under any circumstances discuss the reasons for the ban outside of that forum. Just do not ask. 

The appeals are handled as fast as possible. No, we can not do yours faster.

以下，是一些账号申诉的建议。
所有的申诉，必须去以下地址进行申诉
https://forum.elysium-project.org/forum/351-ban-appeals/
要访问论坛，你需要注册一个论坛账号。这个账号，有别于你的游戏账号。
当你访问中文申诉区时，你只能看到自己的帖子。因为，为了安全起见，只有极个别的gm可能看到你的申诉。
请去以下链接阅读关于申诉的细节。
https://forum.elysium-project.org/forum/486-中文申诉专区/
重要: 我们不会在任何论坛以外讨论封号及其原因。所以，请不要问。
申诉都是会尽快处理的，我们不会优先处理你的申诉。

1. Gnarlpine Necklace/Tallonkai's Jewel
2. The Missing Diplomat - end stages
3. A Terrible Purpose/Nature's Whisper (pre-1.8)
4. A Terrible Purpose/Nature's Whisper (1.8)

Gnarlpine Necklace/Tallonkai's Jewel

The Gnarlpine Necklace can be buggy.  Please delete the WDB folder while exited from the program. On restarting the program, the item should be useable. If it is not, abandon the quest and delete the item. Try it again. If the item contuse to be inactive, make another ticket, mentioning the steps that you have taken.

The Missing Diplomat - end stages

The last part of the quest is buggy. It requires that you obtain a quest from Archmage Tervosh. He can sometimes be reset. First, try deleting the WDB folder. If that fails, a GM can try to reset this NPC. Make a ticket if this is needed. This may not work.

A Terrible Purpose/Nature's Whisper (pre-1.8)

The reason that you no longer have that item is that it should not be in-game until patch 1.8. The item was removed from many people's inventories. When the subsequent patch comes, you will be able to complete the quest again and get the item.

A Terrible Purpose/Nature's Whisper (1.8)

The reason that you no longer have that item is that it should not have been in-game until patch 1.8. The item was removed from many people's inventories and the quest was removed from their record. Now that 1.8 is here there is not, currently, a way to take the quest again, and thus get the item. The GM team can only replace rewards based on the quest record.  Bug report. Please try to take the quest again after having deleted the WDB folder. It may well be that a solution is being worked on.

Open the WoW folder, inside it another called WTF. Open that.

Inside there is a folder called Accounts, open that.

Inside that will be a folder with your account name, open that.

Inside that will be a folder for the realms that you play on. Open the one where the broken chat character isThere should be a file in there called chat-cache.txt. Delete that. 

So WTF/Accounts/YourAccountName/Darrowshire/BadChatCharacterName folder -  delete chat-cache.txt

Restart WoW. Go to the character that had a fault and test it. If you can see the message you re looking for, it is fixed.

• lower levelled characters can not send mail without an attachment;
• if you send to a large number of recipients, there is a limit to how many of them have unopened mail;
• if you send a large number of mails, there is a maximum of how many can be unopened - 100;
• sometimes addons cause issues, try running with none;
• newly restored or renamed characters can have mail problems for a few days; - wait until the next maintenance restart;
• sometimes deleting the WDB folder helps;
• sometimes, just time resolves things.

These are the yellow messages that tell you when friends come on line etc. /roll is another.

Often this only affects one character if so, try this solution.

Exit from WoW, you can not be running WoW for this to work.

Open the WoW folder, inside it another called WTF. Open that.

Inside there is a folder called Accounts, open that.

Inside that will be a folder with your account name, open that.

Inside that will be a folder for the realms that you play on. Open the one where the broken chat character is

There should be a file in there called chat-cache.txt. Delete that. 

Navigate ti the folder of a character whose chat is good. Find their chat-cache.txt file, copy that and paste it into the folder that you have just deleted from.

So 

WTF/Accounts/YourAccountName/Darrowshire/BadChatCharacterName folder -  delete chat-cache.txt

WTF/Accounts/YourAccountName/Darrowshire/GoodChatCharacterName folder - copy  chat-cache.txt
 

WTF/Accounts/YourAccountName/Darrowshire/BadChatCharacterName folder -  paste   chat-cache.txt

Restart WoW. Go to the character that had a fault and test it. If you can see a /roll message, it is fixed.

Name conflicts can arise.

Charter signers can join another guild.

Check all these things. If you still have a problem, ask again stating what you have tried/checked.

This is a bug.

Resurrection Sickness
Often the easiest thing to do is to die. This often resets the timer to a normal level. If you do not wish to do that or it fails to work, please see below.

Deserter and other debuffs.
These can be removed by a GM. However, you will have to be on-line for this to happen.

Please make a new ticket when you are next on-line so that the GM can tell that you are available. If you are playing on an alt, write the name on the ticket so that we can ask you to log onto the correct character.

It is suggested that you delete the ticket when you go off-line and add another when you return.

It manifests itself as when a boat crosses a loading screen, the character appears in a featureless, blue/green/grey area. They can not move, or use their hearthstone. They can be summoned. 

If this happens, make a ticket. State from where and to where your character were travelling. It is unlikely that the GM team will be able to respond quickly. I would suggest logging on to an alt. You may add the alt's name to the ticket. This will allow the GM who fixes the problem to let you know.

To avoid this. Jump over the dividing line between the dock and the ship. As soon as the ship starts to move, log off. With the 20 second countdown, your character should log off before the loading screen. Wait for 2 minutes and 15 seconds (usually true) and then log in again. This should place you on the boat at your destination. 

If the quest still can not be turned in, it is possible with most quests to abandon the quest without losing the quest items. Click on abandon quest in the quest log. If the game does not warn you that you will lose the items, you can abandon and re-accept the quest from the quest giver. it will usually be able to be completed at this stage. 

Sometimes the game will warn you about losing an item given at the start of the quest, but not any other quest items. Normally this item can be reacquired on re-accepting the quest. 
The fact that you have killed a certain number of NPCs will not be preserved.

Abandoning other quests, however, will warn that all the quest items will be destroyed. This is often not true. But, to be sure, take a screenshot of the items to include your inventory and character name.

If you have tried these techniques with no success, make a new ticket. Use the full name of the quest; state that you have deposited the items in the bank, abandoned or otherwise the quest, and have restarted WoW; state that you have deleted the WDB folder.

From time to time, and when advised, it it s a good thing to clear this folder, and to let WoW rebuild its caches. To do this, exit WoW, do not just log off - this is important. Go to the WoW folder, find the WDB folder, delete this folder. Restart WoW.

NOTE: Bugs are not handled by the GM team.  

There should be one ticket, multiple tickets slow us down, confuse the situation and can lead to refusal.

This ticket should come from the raid leader or a nominated replacement. If the person sending the ticket is not the raid leader, they should say on the ticket in what capacity they are sending the ticket, and indicate that the named raid leader has asked them to.

The evidence should be in the form of a video. This video need not be the whole raid, just the segment showing the events below. Other than that, the segment should be unedited. A link to this should be on the ticket.The video should show at a minimum

unedited

a little before the the boss encounter

the boss kill

the looting attempt  either with its either whole or partial failure

a clear view of the raid ID interface should be shown - if it not legible on standard monitors using standard software, it may be refused

Shows the full names of every raid member present at the time of the kill

If the video is long, the times of the above events (time- stamps) should be stated on the ticket.

The video should be uploaded to a site that does not require registration or special software to view.

It is important to understand that this evidence is essential to a successful request. All players are expected to provide this information. If they do not provide it, we will not provide loot.

Please

Only one ticket from each failure. Either from the raid leader or his designate. If you are a designate, indicate who the leader is.

If your request is accepted

A senior GM will generate a list of loot to be awarded. This will be communicated to the raid leader or designate. They should return a list of who should receive those items. The GM will either send those items by mail or deposit them into a character's inventory. If the list is "wrong", we can not help. If we make a mistake, we will correct it.

We do not accept

Stating the Raid ID in your ticket

Screenshots

Videos that show only the ending of the kill

Videos that do not show the loot issue as it occurs (i.e. off screen, or recorder did not witness it)

Draft Chinese  version

如果，击杀boss后，物品掉落出现了问题，请一定要提供证据。

这个证据，应该是一段录像。

录像应该包含了boss被击杀的过程，以及尝试拾取掉落的过程。如果无法拾取，请一定要在录像内，显示清晰的副本ID界面。(edited)

录像必须是未经剪辑或修改的。

如果录像过长，请清晰标注问题出现哪个时间点上。(edited)

视频必须上传至一个网站上，并且，在国外可以轻易浏览，不需要注册或者订阅就可以看到的。

对于同一个问题，我们只允许一个人来提交，并且只能提交一个解决申请。这个申请人，将是与gm团队对话，沟通的人。

请大家注意，这些要求，对于申请的成败，至关重要。所有的申请，都必须附带这些证据。如果证据不全，我们将无法给与相应的掉落。

I am sorry but we do not return any lost items or gold, except for quest rewards. Please see the linked article.

Quest item restoration

Accessing the chat logs is very time consuming and, given the small numbers of GMs, not a productive use of our time. Similarly, it is far from easy to see mail in your mailbox.

The most useful spam reports include a link to a screenshot showing the spam, or spam mail. You can reduce the size of the image to show the relevant area. These screenshots can be uploaded to a site like imgur. Please, no sites that require subscriptions etc. 

We can then use that as evidence. In the absence of evidence, we can not ban an account.

Also, adding the names of the spammer(s) is helpful. It takes us a second to check if the person has been already banned, much longer to access the screenshot and then check. We get a very large number of these reports.

The ideal format for a ticket is:

Here are some more spammers

<Link to image 1> Thespammer 

<Link to image 2>  Theotherspammer,  The spammersfriend

We do appreciate these messages, please help us make them more effective.

If you have a quest related item or reward, please make a ticket. The ticket should contain the following information. 

The name of the item(s), their IDs, the name of the quest(s) that they relate to. the quest(s) IDs. Each item should be on a separate line.

Example

Carrot on a Stick  11122  Gahz'rilla  2770

Blackhand's Breadth 13965 General Drakkisath's Demise 5102

Please note

1. Checks will be made as to eligibility. These can be done whether you are on-line or off-line.
2. Checks will be made as to the possession of other rewards from the quest - do not try to get two rewards.
3. Some items are the rewards from different quests, depending on the faction, Blackhand's Breadth is awarded by General Drakkisath's Demise for alliance characters, For The Horde! for horde characters. Ensure that you are providing the correct one.
4. There are some items that share a name with another, for example, there are six Stormpike Insignia. Make sure that you are asking for the correct one.
5. The IDs can be obtained from Wowhead or http://db.vanillagaming.org or similar. As an example, in the address bar, if may say http://db.vanillagaming.org/?item=20809#wh-comments - the quest has the ID 20809. Similarly for items.
6. The quest data in the record shows the item rewarded. Please do not delete one in the hope of being restored the other.

IMPORTANT:

There is a loose limit on the number of times that you can ask for items to be restored. If we are of the impression that the service is being abused, we will deny restoration.

Gold buying is very prevalent in this community, and most just think they will get away with it. This is a problem that all players need to have better awareness about and actively work together as a community to end this malicious scourge. The problem here is not the mentality that you are breaking the rules. There are many reasons Elysium Project has these rules in place. One of the very large reasons is how malicious gold selling organizations really are to the community. 

Let's take a second here and review this website: https://haveibeenpwned.com/

This website is a collection of all the large scale breaches. Feel free to try and putting your e-mail address in there, to see if you have been affected by any breach. What this website does not do, however, is account for any previous WoW private server that has had its database breached. An administrator of a dead private server has no sympathies when leaking or selling an old database full of player account credentials. This is one of the largest reasons we have so many compromised accounts here.

Gold selling organizations will literally attempt to compromise accounts either through these old databases, or through brute force hacking.

Elysium Project has been actively fighting against the latter, by enabling a temporary lockout if you try logging in too many times. Elysium Project has also enabled two-factor authentication to protect player accounts from these malicious attacks. 

As I volunteered here as a GM, I handled many different ban appeals. The amount of appeals Elysium Project receives for compromised accounts needing to be unbanned is staggering. While mainly accounts that have been inactive for more than a month are the most common targets, there are plenty of examples of players who are playing normally and then get their account locked the next day because it was compromised. 

Not only do these gold selling organizations compromise players accounts, but they also strip them of all items and gold they have, and send it away. And the icing on the cake is that they then use these accounts maliciously to bot and spam their gold selling websites that you guys see every day. 

We have active organizations here that compromise accounts, completely wiping them and then using them to spam all day long. And these organizations are funded by you, the players. The intensity of this spam shows how prevalent they are in this community. If regular players think there is nothing they can do besides report these guys, they are plain wrong.

I strongly urge all of you to take the time to change your password, and enable two-factor authentication. You guys all put so much work into gearing up your character and making them the best they can be. Can you imagine that just because you have not taken these simple steps, that you could lose all of your gold and gear tomorrow? You could literally log in the next day, and find your character stripped of everything. And the kicker here is that Elysium Project staff will reimburse you little to nothing. 

Beyond that, it is essential for you guys to not socially allow an attitude that encourages gold buying. If you or a friend of yours has bought gold, just know that you are aiding these organizations, and you are literally funding for players accounts to be compromised and the malicious existence that is gold sellers. Players need to take a stand against gold sellers, and to create awareness of how destructive they are here. If you or a friend of yours is thinking about buying gold, I hope you will listen to what I have said here and take note that the only reason all of this exists is because of players that don't want to take the time to earn gold.

Thank you, I know this is a long thread and I apologize for that. I just felt that this needed to be said.

Edit: Also, if you are going to enable two-factor authentication, it is essential that you save that e-mail with the QR code for later use. If you get a new phone, or your current phone breaks, etc.... It is a huge struggle to get this manually disabled, trust me.