Nitshakk

I created a 300g auction two days ago at server's shop, when i look for my auction to cancel it and have my gold back, im not able to see and cancel by myself, asked for help at facebook's page and discord, but both says me the same, clean your cache and cookies, i did it but doesn't work, also i installed three different browsers and still can't see my auction to cancel it, i just want my 300g back.