So I found out via Ban Appeals that my character was online spamming gold sale sites. My account has been compromised, I was instructed to change my PW, and use 2FA and then post again on the Ban Appeal thread once that was done.
I was able to enable 2 Factor Authentication. When I try to change my account PW either via the "Forgot my Password" button on the login, it pops up an error. I see the text:
Oh. Something went wrong. :(
Internal Server Error
When I access the control panel and use the "send me the password reset email" it would send me the password reset email. When I clicked the link in the email as instructed, it simply brings me back to the control panel main page with nothing changed.
I tried to change my PW last night, as well as this morning and got the same issues. As of right now, I can't even access the control panel page, not sure if it's just server traffic overload or something.