On the 'Reset my Password' screen in the control panel, When I try to send a reset email. I don't believe I am banned, I never did anything in Nostalrius to get banned and haven't been notified that I am...
Would anyone know if this is just a message or are the Devs actually in the processing of sorting my account and others who might be in the same boat as me?
Sorry I don't know the names of the NPCs you're referring too and so this might be completely useless but have you checked all around the Cathedral in SW? You'll be looking in three places as i'm not too sure myself but it would be up at the Alter or in the rooms on the left or right