Thats for getting your account back after being hacked or a token being stolen, this is not the case for me as I dealt with it right after I got hacked, changed passw but my character was stripped of all its gear and gold well almost all of it still had some old equipment on the bank. I am asking if it's possible to get an extended setback from a backup prior to the date I got hacked in order to get my gear back. Thank you for responding tho.