Patronis

When my friend logs in the world he cannot see any nps mobs or other players and we cannot see him. His toon is from elysium server and he had to change his name. He can chat and see world chat. Tried to delete WTB and WTF folder, but it didnt help. Any idea how he can fix that? or will only fix itself after server crash. edit: got a reply from gm on my ticket, they said they are trying to fix it .