earl grey

So back when nost and elysium were merging I tried to transfer my level 60 paladin but something happened with that and like many characters he was lost to the void. Skip to today I decided to start leveling a new paladin alt with the level 1 I created back then with the same name to keep the name from being taken when I still thought there was hope he would be transferred. When I went to log on the the level 1 paladin I notice there is now a number 1 after his name and it wont let me in without changing his name first. Then checked realmplayers and sure enough there is my level 60 sitting in anathema. So I'm wondering us there a way for me to recover him and if not and its just some kind of bug in the system can hes name be freed so I can use it again?

So what does this mean for people that transferred over but their characters were lost? Is there still hope for getting them back because they exist in game we just don't seem to have access to them.

Thanks for the update.

Still having this issue my main is still missing. http://realmplayers.com/CharacterViewer.aspx?realm=NRB&player=Birdflu Has there been any response made about this or we still in the dark?