Seph

That's because it generally is your responsibility. This is what happens when you reuse a password or get keylogged. Elysium even provides the tools to protect your account with two-factor authentication now. At the end of the day, your account is your responsibility. If the account databases were compromised (which is clearly what you are insinuating) then everyone with level 60 would have been hacked already. Since this is not the case, the only cause remaining is the account owner's own lack of security. This post probably makes you angry.. but those are the simple facts. I agree that Elysium could choose to do more to restore stolen/hacked accounts, but that would just be a courtesy to you... getting mad about it isn't going to change their stance on restorations. :\

This has happened to me today. Fortunately it happened to a character that only had 5g on it at the time. The odd thing about this is that it's literally *only gold* that is missing... I still have the silver and copper amounts... just the gold is missing. This gold loss has to be traceable and restorable. Database write errors aren't terribly hard to find when they occur, so it boggles my mind that the ToS would say it's not restorable. :\ I'm not really bothered about 5 gold, but this gives me grave concerns about this happening again... 6 months from now, on a character I could have hundreds, or thousands of gold on. That's the kind of thing that makes people quit.