Guys, seriously, really? After years of Nostalrius and Elysium and probably other experiences with pirate servers you should know it better!
I know that you are doing a good job and try your best, but in case of Elysium Queue Waiting times and especially tons(!) of AFK Players blocking the server for hours and days (or until the next restart of the realm) it is NOT enough. I see hundreds(!) of players beeing AFK on the server - using tools or just running against walls and stuff - and not beeing kicked - never! I also know and tested it on my own, that beeing on the char-choosing screen can hold forever(!). We tested it to see if it works and we have been on the char-screen for hours(!) and not beeing kicked.
So you still seriously wonder why queue is between 10-20K ?! ... and regular,legal,non-afk players like me need to wait 4-7 hours DAILY(!) to be able to finally play!?
Players of my guild even log in at THE MORNING, before they go to work (yes, there are still some wow players with a usual job), just to be able to play when the aarive back home AT THE EVENING!
This is sick and maybe you try to get some help from some ex-blizz workers as blizz really quick and enduring got fixed this heavy problems with afk-serverblocking people right after start in 2005. So there must be solutions to get rid of the serverblockers. And as soon as you have fixed this problem or banned those players, you wont have any big queue anymore.
It is just frustrating and sick to wait 4-7 hours on a daily basis to be able to PLAY(!) ... and this is just the OPTIMUM CASE, if you got kicked from the queue or are down from 14.000 to 800 in queue and server got restarted ... it will take much more additional time! (After start iof Elysium it took me, no joke, 13 hours(!) to be able to lay for the first time)
A very frustrated player, asking for fixes and emmediate solutions, thanks!