Xerox

Greetings! Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Regards GM Team Quote

Greetings! The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Regards GM Team

Greetings! The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Regards GM Team

Greetings! Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Regards GM Team

Greetings! Please file an ingame ticket if you suspect that someone are botting. Regards GM Team

Greetings! Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. Regards GM Team

Greetings! You will have to place your Ban Appeal here. Please allow some waiting time as there are a lot of appeals to review. Regards GM Team

Greetings! Check out this Link, and our Two-Factor-Authenticator option to secure your account. According to our ToU: The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. Regards GM Team

Greetings! Have you tried the .account password $old_password $new_password $new_password command In-Game to see if this resets it for the website?

Greetings @sahoso! I can only rely on the information provided by the Admins and Devs, we at the GM Team do not work with the database security. Our database has not been compromised according to the Admins, and this is the only information we at this branch of support knows. Please understand that there are multiple branches working on this server. Administators (Leaders) Developers (Programmers) Testers (Bug and release testers) Game Masters (Player support) We at the GM Team take orders and get our information from the Admins.

Greetings @Ladeuche! The 2FA is a random code generator, there are 6 digits which means 999999 combinations. This will make it extremely hard to crack, yes it is possible but as hard as cracking your bank account. In regards to the "leaked passwords" Another private server (we have suspicions as to which, but nothing concrete) has had their password database leaked or sold. What this means, is that if you used a password on that server and also use it on Elysium, your account WILL BE COMPROMISED. Today, several players had their accounts compromised because they used the same info on Elysium as they used on other servers. The only way to assure your safety is to change your password IMMEDIATELY. Please use a 100% unique password on our server. Rest assured that our database has not been touched and is completely safe and encrypted. These attacks have only occurred because the victims used the same login/password on multiple servers. The individuals who got into the player's accounts have been found and everything he stole has been frozen. We will continue to combat such things in any way we can, but there is no way we can combat players leaving their accounts insecure!

Greetings! You are responsible for your accounts and the Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Please read our ToU Regards GM Team

Greetings! We do not offer these types of services. Regards GM Team

Greetings! Check out this Link, and our Two-Factor-Authenticator option to secure your account. According to our ToU: The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. Regards GM Team

Greetings! I forgot to add: As for the missing gold, we will do our own internal investigations to see if we can trace where the gold has gone and take the required action

Greetings! We have parameters to ensure the security of our database. I can not disclose the information on how or what the security parameters are. But rest asure that the database has not been compromized. However the rollback might have been the reason for you to lose the items described in your post. Regards GM Team

Greetings! GM @Cogfather is right. However the cause of you loosing some gold, perhaps some minor items might be because of the server rollback. Regards GM Team

Greeting! Sadly my answer is no, I can not check if it has something to do with the rollback. This is because we wont restore those items according to our ToU, so it is not necessary to perform such a check. Regards GM Team

Greetings! Check out this Link, and our Two-Factor-Authenticator option to secure your account. According to our ToU: The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. Regards GM Team

Greetings! We can not interfere in this situation, there are multiple reasons and I'll try to highlight some of them. III. Character/Currency/Item restoration of our ToU. There are no specific section in regards to Guild restoration, however it is considered an "Item". Also there's a lack of evidence to support your claim, we can not remove the standing Guild Leader and hand you the rank. This will violate this section of our ToU: IV. Misloots Elysium staff does not handle requests for reassignment of loot from one player to another when the item was accidentally awarded to the wrong player. Regards GM Team

Greetings! Yes, just write here if the problem persist after reset Regards GM Team

Greetings! Does the old password work on the site? You could try to reset the password once more. Your question is self explanatory "Server offline"

Greetings! Are you using the new or old PW to log in? (Game Client not webiste) Regards GM Team

Greetings! I'll start off by saying: Elysium staff will never ask for your account details or share any confidential information. For the safety of your account, never share any of your account information, such as email addresses, account names, or passwords. When posting, only provide character name and realm. We do not need your account name or email. You will have to fill out a Ban Appeal. You could check out this Link. and our Two-Factor-Authenticator option to secure your account. Now according to our ToU: The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. Regards GM Team

Greetings! Here is our realmlist.wtf I hope this resolves your prolem Regards GM Team realmlist.wtf