Xerox

Greetings! I'll start off by saying: Elysium staff will never ask for your account details or share any confidential information. For the safety of your account, never share any of your account information, such as email addresses, account names, or passwords. When posting, only provide character name and realm. We do not need your account name or email. You could check out this Link. and our Two-Factor-Authentication option to secure your account. Now according to our ToU The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. Regards GM Team

Greetings! Could you provide me with a character name and realm? I find it strange that you have been muted for 689 days, make sure your account haven't been compromised (hacked). I have to advice you to change your password and taking a look at our Two-Factor-Authentication option, to ensure that your account is secure. Regards GM Team

Greetings! Could you provide the server name your character is on? You will have to fill out a Ban Appeal if you are banned. Keep in mind that our ToU is strict in regards to recovering compromised accounts. The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. Regards GM Team

Greetings! I have answerd your PM. But for further refrences for other players: We can not interfere in this situation, there are multiple reasons and I'll try to highlight some of them. III. Character/Currency/Item restoration of our ToU. There are no specific section in regards to Guild restoration, however it is considered an "Item". Also there's a lack of evidence to support your claim, we can not remove the standing Guild Leader and hand you the rank. This will violate this section of our ToU: IV. Misloots Elysium staff does not handle requests for reassignment of loot from one player to another when the item was accidentally awarded to the wrong player.

Greetings! Accordin to our ToU: The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. Regards GM Team

Greetings! Items deleted on Nostalrius will not be restored in any cases. Creating an In-Game ticket will not help you in anyways, the item in question were not obtained on our server. @Baracoot To clarify: We only restore unique quest items, meaning items that can not be obtained more than once to succed the quest. Quest rewards like the [Blessed Blade of the Windseeker] can be restored due to it's rarity, if the player can provide sufficient evidence that (s)he obtained it. Note that we do not restore these items if the player deletes them, as the player is responsiable for their actions. We can however restore it if it's caused by a server crash or other causes on our side. Regards GM Team

Greetings! According to the ToU this is considered Hacking and is bannable Elysium staff may suspend or close any account if you violate, or assist others in violating, the sections set forth below. You agree that you will not, in whole or in part or under any circumstances, do the following. Use, offer, advertise and/or distribute the following or assist there in: Cheats; methods to influence and/or facilitate the game-play, including exploits of any existing in-game bugs, and thereby granting you and/or any other user an advantage. Bots; including, but not limited to, any code, hardware and/or software that allows the automated control of the Game, or any feature or component thereof. Hacks; accessing or altering the Game code, memory, packet data, software and/or any component or feature thereof, which changes and/or facilitates the game-play. Electronic attacks; methods to block/delay connections, impede bandwidth, fragment packets and/or application or any such attempt to disrupt any Elysium server, network and/or service, or any feature or component thereof. Regards GM Team

Greetings! We are glad to hear that your problem was resolved. Regards GM Team

Greetings! Elysium staff will not recover any lost or deleted characters, regardless of circumstances. According to our ToU. Regards GM Team

Greetings @Sabush! Your picture does not provide sifficient evidence to restore any items Regards GM Team

Greetings! You will have to regain the 2FA from google Regards GM Team

Greetings! There is nothing the GM Team can do to restore your items/equipment/gear ect. It's your responsability to ensure the security of your account. Regards GM Team

Greetings! Elysium staff will not recover any lost or deleted characters, regardless of circumstances The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. You should: Never share your account information; Have a unique and complicated password that does not exceed 16 characters; Connect yourself from a secure computer and network; Never download unsafe files that might contain viruses/malware; Never use the same credentials (username and password) on another server or service. Take a look at our Two Factor Authentication option, this will help you secure your account. Regards GM Team

Greetings! We will not restore these items, due to the fact that your account was compromised [Hacked]. The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. Regards GM Team

Greatings! Only Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below a. Exact date of the raid; b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members; c. Name of the player who received or should have received the item. The item you described does not fall under this clausus and will not be restored. Regards GM Team

Greetings @rambomix! I don't think that it will be a reality as this is a Vanilla Blizz like server. Regards GM Team

Greetings @toniplavna! I see, thanks for clarifying! Have a good day Regards GM Team

Greetings! Please use the Bug Tracker System to report bugs Regards GM Team

Greetings! This is not a case for the GM Team. Regards GM Team

Greetings! Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. You could talk to the respective player to come to an agreement. Regards GM Team

Greetings! You are resposible for your actions. We can not remove the 2FA, you will have to regain access to the email you used to create the account. Please read up on our ToU Regards GM Team

Greetings! According to the ToU this is considered Hacking and is bannable Elysium staff may suspend or close any account if you violate, or assist others in violating, the sections set forth below. You agree that you will not, in whole or in part or under any circumstances, do the following. Use, offer, advertise and/or distribute the following or assist there in: Cheats; methods to influence and/or facilitate the game-play, including exploits of any existing in-game bugs, and thereby granting you and/or any other user an advantage. Bots; including, but not limited to, any code, hardware and/or software that allows the automated control of the Game, or any feature or component thereof. Hacks; accessing or altering the Game code, memory, packet data, software and/or any component or feature thereof, which changes and/or facilitates the game-play. Electronic attacks; methods to block/delay connections, impede bandwidth, fragment packets and/or application or any such attempt to disrupt any Elysium server, network and/or service, or any feature or component thereof. Regards GM Team

Greetings! I want to apologise for my lack of information in my previous reply. Take a look at our Two Factor Authentication option, this will help you secure your account in the future. Our ToU states that: Elysium staff will not recover any lost or deleted characters, regardless of circumstances. The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. You should: Never share your account information; Have a unique and complicated password that does not exceed 16 characters; Connect yourself from a secure computer and network; Never download unsafe files that might contain viruses/malware; Never use the same credentials (username and password) on another server or service. Regards GM Team

Greetings! We do not provide that type of service. Regards GM Team

Greetings! We are sorry to hear about your account being hacked. The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. You should check out our Two Factor Authentication option. However, we can not restore items according to our ToU. Note: Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them. Regards GM Team