Good luck with that. I've been asking for a reason for my account ban for three days now. No buying of gold or items, rarely even talk in chat, no reason that I can conceive of to have an account banned. I'm not even asking the account be reinstated, as it had a handful of toons all under lvl 22, I'm just looking for a reason. Three days later, I can't get a response... I understand this is a volunteer/donation system, and I'm not demanding anything unreasonable (I think). I just want to start a new account, and want to ensure that I don't have that account banned too. Was it an unrelated program running on my pc? Does someone not like me? Did I not make the right sacrifices to the gods? Was it a mistake?
So I wish you better luck on the appeal than I have had. It's been a frustrating experience from my end.