Koiraa

"III. Character/Currency/Item restoration ... Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this: Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them. ... Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure." What isn't made clear is how to request these! I have seen many games say to use an in-game ticket, but this just tells you to use the bug-tracker and the ticket is seemingly not created. And I don't see anywhere in the bugtracker to make that sort of request. Does anyone know how this supposed to be done then?

I just found out this morning so no contact yet. It doesn't seem to be a known issue, and while I believe I completed the 2FA setup, that was almost two months ago so I don't have details remembered, and there's no real proof of anything since I don't screenshot it. Either way I don't expect them to help in this situation. Generally your account is your own responsibility. There are certain things you might get back (e.g. Onyxia attunement neck) but even then it takes a long time based on what I've read.

I had the same problem. I setup 2FA on IP lock at the start of the year when they added 2FA. I chose IP lock so I wouldn't have to get my phone out every time I login. I went through setup to the point where Elysium had requested a number from the authenticator upon logging in. The control panel page under 2FA said I had IP lock enabled with the option to change my 2FA method. Sometime in the past 3 days my account was hacked and my character was naked. I checked the control panel and it no longer said I had IP lock enabled (it was still present in Google Authenticator though). I'm not sure how it happened, but I myself did not disable it. I just switched 2FA to ask every time now.

I enabled 2FA on my account on Jan. 7th using the IP lock method. I downloaded the Google Authenticator on my phone and set it up using the QR code and confirmed the code on the Elysium website. It happened awhile back so I don't remember the process exactly. I have the email, and my Google Authenticator still lists my Elysium Project account name today. Well today I logged in and my account was hacked. My character was naked and all gold was gone. I went to the Elysium Project account control panel and I expected it to list my 2FA that I have setup but instead it just had the link to setup 2FA. It seems to me the 2FA was removed from my account (after enabling always use authentication the control panel says change your two-factor authentication). Was there some date where 2FA was reset? I recall there being issues with the 2FA setup. I'm also worried about what went on while my account was compromised. I'm worried that illegal behavior was involved and that my account will eventually get banned (I have switched 2FA to always use authenticator and can still login for now). I thought having the IP lock would make my account safe.