brogo216

Hello, I am playing on elysium pvp, lvl 51 warrior. I have had the 2 factor authentication on my account for some time now with no problems. however, the other day I Logged on to find all of my gear gone along with my gold. I'm not really sure how this happened with the authenticator on and everything. I have not shared my account or any account details with anyone and I only play on one computer from my house. I can send proof that my account has had the authenticator for a while if necessary. I have a ticket opened in game (it's been open for about 2 days now) and have not heard back from any GM's. Posted about it in Discord Help and Support and the CM told me that a GM would be getting in contact with me soon but that was over 24 hours ago. I'm not sure what to do at this point so any help is appreciated.

Any response from Elysium about it? or they just said tough luck

Believe what you would like, I'm just trying to figure out what happened. Now it's possible I signed up for the authenticator and never actually finished the setup or something (while believing that i did finish the setup). All I know is I got the IP authenticaor a while back and its been fine ever since, no issues or hacks or anything until this. I'm not lying in the sense that I believe that I did everything correctly, I could have messed up somewhere and not actually activated it, If that's the case i'd like to know as well. Appreciate any input, thanks