I'm pretty sure Elysium will lose lots of people's trusts if they don't give satisfactory feedaback regarding guild-banned things.
Because banning all guild's members is stupid action as game master with no full evidence.
I''ve been reaching one of GM, and I don't want to mention his name, but what he said " I don't believe you! " when we tried to explained online.
We are willing to believe most the game masters/community manager are standing in a very professisonal way to handle all the issues we have.
However, as a game master who is relying on his own belief instead of any real evidence, which depressed we, players a lot.