Aglaria

@Kalmar thank you so much for answering but PLEASE don't go yet. Like I said I'm still unable to restore my characters. The message "authentication rejected" keeps appearing and I've tried every single thing. I don't know if it's related to the fact that I had the 2 steps verification previously enabled but I deactivated that already in Light's Hope, and I can't seem to Login to my control panel in the elysium site like I used to, so I can disable it there as well. Please let me know what I can do or if I can open a ticket anywhere. I've been trying forever to restore the characters for the future and it'd mean a lot to finally solve it. Thanks in advance,

I was able to play my character in Lights Hope but someone mentioned it was worth to still "restore" the characters in case Light Hope died as in to make a "backup" in Elysium.

I used to play in Zeth'Kur, then moved to Elysium, then had to stop playing for a while. I still tried to restore my characters, but was never able to access that site. "Wrong password or authentication rejected" every single time. Was anyone able to do this at all? If so, please tell me what to do. I know the characters are supposedly in "Light's hope" now, but since I was never able to restore in the first place, do I still need to do it in Elysium? Thank you.