Feeljustice

Greetings. I want to know, the transfer is still working? I am a former Nostalrius player. I remember my account, I remember my mail, I remember nickname, there are even screenshots. The account was a character 53-54 level. But the account recovery form does not see the character and does not see the account. Is it possible that the account has already been deleted from base? Or is there hope that it can be found? All the necessary information is ready to be provided.