Jestersong

So i ended up trasnfering my nost toon to the wrong realm (anathema) did it 7 months ago but just decided to start play again now and just realized that.. ive open a ticket in game but 12h later no response so i decided to create this topic, any possibility to transfer my 60 toon to the elysium realm? going to start again with 2 friends and would be nice to have my lock here :/