Behemian

Hello! Like the topic says; I am unable to see my characters when I log in to the game, and I'm also unable to restore them, using the "restore characters" tool on the website. But when I log in the "realm select" screen tells me I have 3 characters on the new server, but I still can't see them. I've got characters on both Anathema and Elysium PvP, but I guess this new server merged/replaced only one of the old ones. So I'm currently waiting for the next server to come online, and maybe I'll get my characters back then? The thing is, I kind of want to play now, and this issue with this tool is killing me! I've been trying to restore them for a week now, but nothing works. I've given it time, and I've reset the password. Still, the only message I get is the: "Wrong password or authentication rejected" So admins, can someone please help me? I can't find no support service on the website, so I guess this forum is the way you want to interact with us? Anyways.. hoping for a solution soon! - B