Only 1 character transfered from Elysium to new account

[Tortillaboy 0]

So I did the transfer few days ago and it only transfered 1 character. 2 of my bank characters didn't transfer so would be really nice to get those back. Cheers.

 

1 of the bank characters had bank, bag and mailbox full of various herbs and items I collected during my Elysium time so it's weird that it got deleted even though it had that many items on him?

 

Second was lvl 5 and had mailbox full of various stuff and also had my enchanting mats in his backpack. It's weird that he didn't get transfered along with my account aswell.

Edited December 18, 2016 by Tortillaboy