Lost item, can't figure out how to submit a ticket.

[warmhugs65 0]

Hello first off tried to find out how to submit a ticket the ingame one tells me to go to the site but the site only has a bug tracker/report section not to actually get issues resolved so here I am.

 

So im missing an item specifically a gift wrapped shining silver breastplate given to my character Twistedexile by Dynin a day ago. Was fun until he told me to logon today and see if it was there and to my surprise it was gone.  Turns out he gave quite a few of these to paladins he was helping with their lvl 20 pally quest for the 2h hammer.  Would love to get this resolved.  I am on the pve server.