Xemni 0 Report post Posted January 18, 2017 Greetings, one of our guild members was hacked last night, and lost everything. (two members actually, but one of them isn't a big deal, we can buy them new gear) He currently has a ticket in, but hasn't received a response in about 6 hours of waiting. He was attempting to change his password since the server went down from what he heard about an individual breaching the DB but the website has been down and he was unable to change the password or set up 2FA (which i'm unable to do either, because for w/e reason I haven't received an email regarding the 2FA yet so I can't set it up) From what i'm understanding restorations cannot be done to a characters lost gear, but we as a guild are going to help him get his gear back, since the server is unwilling to rollback characters that have been breached. The only thing that we ask, he recently completed his Whirlwind Axe questline, and as i'm sure you can imagine, the hacker vendored his axe. We were wondering if it would be possible to reset the quest on his account, we as a guild want to drag him through the quest our selves to get him back on track so he can continue leveling, but while we can purchase him armor, losing that axe is a bit of a punch to the face since he wont get anything like it for a very long time. If an admin or moderator is available for help in this regard, or would like to provide any kind of information as to why it can't be done, feel from to drop a PM on the forums. Thanks in advance. 0 Share this post Link to post Share on other sites
