nieuwlandt 0 Report post Posted January 22, 2017 When i logged my account 30min ago my gold and items were all gone and on top of that I have also received a 40 days chat ban. Please can u send my items and gold back and remove my Silence ban.?? Greetings 0 Share this post Link to post Share on other sites
Phaetyn 0 Report post Posted January 22, 2017 Same thing happened to me. 0 Share this post Link to post Share on other sites
Phaetyn 0 Report post Posted January 22, 2017 I just changed my password and set up the two step authentication. At least they didn't get my mail box, auctions and bank! 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted January 22, 2017 Greetings! According to our ToU The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored Regards GM Team 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted January 22, 2017 Greetings @Jorn Skyseer! According to our ToU III. Character/Currency/Item restoration Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this: Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them. Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below a. Exact date of the raid; b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members; c. Name of the player who received or should have received the item. Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure. Regards GM Team 0 Share this post Link to post Share on other sites
nieuwlandt 0 Report post Posted January 22, 2017 We'll can you please remove the silence ban ?? 37 days left... cant /say /party /guild ... nothing... please I didn't swear or did anything wrong... I did the 2 strepp authenticator Also now! greet 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted January 22, 2017 Greetings @Jorn Skyseer! It might be possible if he can provide sufficient evidence that the player had previously obtained them. Regards GM Team 0 Share this post Link to post Share on other sites
