q_4828222 0 Report post Posted January 24, 2017 Hey, GM brothers I log in the game a few days ago and found that the account can not login, other game account can login, I suspect that hackers account steal, resulting in can not login. My game name is Tanksmile, please help me solve the problem can not login. 0 Share this post Link to post Share on other sites
Ellipsea 36 Report post Posted January 24, 2017 Go to the control panel on website and change your password. 0 Share this post Link to post Share on other sites
q_4828222 0 Report post Posted January 24, 2017 Hi GM brothers, I have modified the password, but still unable to login. 0 Share this post Link to post Share on other sites
Erjh8765 19 Report post Posted January 24, 2017 If you can't login, then it means that either your username or password are wrong. It is not possible to change username, so all you have to do is reset your password. If you can't reset your password b/c you don't have access to the e-mail of the account, then you are fucked. 0 Share this post Link to post Share on other sites
q_4828222 0 Report post Posted January 25, 2017 Hi GM brothers, I logged in the display is locked, I wonder what is the hacker done to be locked. My account is q48282222 0 Share this post Link to post Share on other sites
q_4828222 0 Report post Posted January 25, 2017 i think is banned 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted January 25, 2017 Greetings! Could you provide the server name your character is on? You will have to fill out a Ban Appeal if you are banned. Keep in mind that our ToU is strict in regards to recovering compromised accounts. The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. Regards GM Team 0 Share this post Link to post Share on other sites
q_4828222 0 Report post Posted January 27, 2017 service：PVP Anathema name: Tanksmile 0 Share this post Link to post Share on other sites
