Got hacked.

[konssaml 0]

Is there any way to get my items back after being hacked?

I had to  take a break from WoW for a few days and when I logged in today all my items and gold were gone.

Is there any way to at least get back my items?

[monmon 1]

7 minutes ago, konssaml said:

Is there any way to get my items back after being hacked?

I had to  take a break from WoW for a few days and when I logged in today all my items and gold were gone.

Is there any way to at least get back my items?

1.No, only unique questgear

2. 2FA have been an option for 2-3 weeks now.

3 Read 1. again

 

Sorry for your loss.

[konssaml 0]

1 minute ago, monmon said:

1.No, only unique questgear

2. 2FA have been an option for 2-3 weeks now.

3 Read 1. again

 

Sorry for your loss.

Ummmm, is that an official answer?

[monmon 1]

1 minute ago, konssaml said:

Ummmm, is that an official answer?

Yes read the TOU Here

For ease i have copied sections that apply to you:

Quote

A. Account security

 

The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. You should:

Quote

III. Character/Currency/Item restoration

 

Elysium staff will not recover any lost or deleted characters, regardless of circumstances.

 

Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this:

 

Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them.

 

[Erjh8765 19]

So, you got capwned. Grats. Change your password and enable 2FA. Look in my profile's "about me" section for instructions and video on how to do that.

None of your lost items and none of your gold will be restored.