HELP! Someone hacked my account and vendored all my items!!!!!

[tylerpol 1]

Is there anything a GM/dev can do about this? Someone hacked my account and now none of my items are present on my character! Can my character be restored at all? 

[Ellipsea 36]

Sorry bub, nope.  Details are in the TOU.

[tylerpol 1]

...but this isn't my fault. Elysium got hacked and that's why someone else has my password. Is there nothing Elysium devs can do?

[artan 14]

7 hours ago, tylerpol said:

...but this isn't my fault. Elysium got hacked and that's why someone else has my password. Is there nothing Elysium devs can do?

You are responsible for you own acount...

they even gave you tools to protect you , but i bet you did not enabled them.

[Tbnost 0]

My account was hacked and then gottssided by a GM closed. I would like to play my account again. What am I to do? I even use the authentication. Help me please put a lot of time in my account

[tylerpol 1]

2 hours ago, artan said:

You are responsible for you own acount...

they even gave you tools to protect you , but i bet you did not enabled them.

Isn't this a lot like saying if your home gets robbed while you're in it, it's your fault because you didn't have armed guards?

[artan 14]

Just now, tylerpol said:

Isn't this a lot like saying if your home gets robbed while you're in it, it's your fault because you didn't have armed guards?

no , but if you leave the door open it is.

 

in your case you did not used the 2fa or any other mean of protection the site as to offer.

[tylerpol 1]

I didn't have 2fa before, but I have a secure password. What other services are offered other than 2fa?

 

... And no if you get robbed and your door left open, it's not your fault. Nice try with continuing the metaphor though. You sound like an unreasonable 1950s dad, acting like a contrarian just for the sake of it. 

 

Surely you realize how preposterous it sounds when you say that if your account info gets stolen because Elysium was hacked, it's always your fault unless you have 2fa, right? I can completely understand if they won't recover anything, but I think you're just trying to look like some brochill hardass who is above the fray here. You just sound like someone who is being intentionally apathetic and looking for arguments on the internet.

[Erjh8765 19]

You are responsible for your shit.

They won't restore neither your gold nor your items nor your toons, if the h@xx0r deleted them.

See my profile's about me section for instructions and video on how to enable 2FA if you want to not get hacked in the future.

[artan 14]

1 hour ago, tylerpol said:

I didn't have 2fa before, but I have a secure password. What other services are offered other than 2fa?

 

... And no if you get robbed and your door left open, it's not your fault. Nice try with continuing the metaphor though. You sound like an unreasonable 1950s dad, acting like a contrarian just for the sake of it. 

 

Surely you realize how preposterous it sounds when you say that if your account info gets stolen because Elysium was hacked, it's always your fault unless you have 2fa, right? I can completely understand if they won't recover anything, but I think you're just trying to look like some brochill hardass who is above the fray here. You just sound like someone who is being intentionally apathetic and looking for arguments on the internet.

 The service this team provides is free it as written rules that you agree to when making your account  ... enjoy it the best you can but remember it does not entitle you to demand anything , you were careless whit your own obligations it's a fact. By all means if this is starting a argument you really need to thicken your skin.

[tylerpol 1]

Can you please point out where I demanded anything? I asked if it was possible. 

 

Also, how is you posting snarky put downs implying I'm negligent not starting an argument yourself? Did you just ignore what you have written previously? 

 

Holy effing shit though, what a toxic community. I had something unfortunate happen to me, made no demands and only posed an honest question about whether there is anything the GMs can do. All I got for responses was people attacking me. You all make putdown posts on a message board for a free version of retro World of Warcraft, attacking someone you don't know because your account is more secure and you need to feel good about yourselves. The world laughs at you.

Edited February 2, 2017 by tylerpol
Typo

[monmon 1]

12 hours ago, tylerpol said:

...but this isn't my fault. Elysium got hacked and that's why someone else has my password. Is there nothing Elysium devs can do?

No. Elysium player database was never hacked, even if it was, it's encrypted. This is not the reason someone else have your password!

Someone else have it either because:

A. You shared it with someone

B. You have a keylogger on your system

C. You use the same password and/or it's asdf1234 thus being easy to brute force.

D. You purchased lvling/rep/honor farming from a dodgy gold seller, and/or used your account login to register at their website.

E. The list of stupid reasons that are all your own fault continues through Z-25

Regardless even if an admin from Elysium called the 1-800 BUYGOLDNAOW and told them your account information, are they obliged to restore anything on your account according to the TOU.

Unfair?  Their house, their rules. Don't like it? ......the Solution is obvious.

[artan 14]

So , enjoy your naked toon i am logging into mine

Spoiler

 

 

[tylerpol 1]

42 minutes ago, monmon said:

No. Elysium player database was never hacked, even if it was, it's encrypted. This is not the reason someone else have your password!

Someone else have it either because:

A. You shared it with someone

B. You have a keylogger on your system

C. You use the same password and/or it's asdf1234 thus being easy to brute force.

D. You purchased lvling/rep/honor farming from a dodgy gold seller, and/or used your account login to register at their website.

E. The list of stupid reasons that are all your own fault continues through Z-25

Regardless even if an admin from Elysium called the 1-800 BUYGOLDNAOW and told them your account information, are they obliged to restore anything on your account according to the TOU.

Unfair?  Their house, their rules. Don't like it? ......the Solution is obvious.

I heard on reddit (not most reliable source, I know) that there was a hack recently and users account data was leaked. If that's wrong, it didn't change the fact that I did nothing wrong and thus, it's crazy that I have to defend myself from you people. I've never done anything of the things you listed for obvious reasons. That's why I was surprised when I found out my account was hacked. Jesus, it's crazy how quickly everyone jumped to be critical of me when I've done nothing wrong and just asked a simple question. 

Edited February 2, 2017 by tylerpol
.

[tylerpol 1]

42 minutes ago, artan said:

So , enjoy your naked toon i am logging into mine

  Reveal hidden contents

 

 

Holy shit, when was I complaining about this? It's like you desperately need to have an unreasonable straw man to argue with.

[monmon 1]

2 hours ago, tylerpol said:

I heard on reddit (not most reliable source, I know) 

A whitehat hacker gained access to an account with administrative privileges to expose a weakness.  The whitehat was subsequently recruited to the Elysium team and is helping out with security. There is even an official announcement regarding this incident.

Thus: it is certainly not Elysium fault your account was hacked. (and since there is only one other option the fault is clear)

It may be that we a reading between the lines, but your replies reek of "not my fault so I deserve reimbursement" Which is simply not the case. Elysium have clearly stated in their TOU that they will NOT restore lost, stolen or magically disappeared items, unless they are quest items and there is sufficient evidence that you obtained it. They will not even restore characters that have been deleted by hacks, nor by accident. This is something YOU should have familiarised yourself with before starting to play here. It is not Elysiums or any of our fault that you didn't. Nor is it Elysium or any of our fault that you did not use 2fa for your account to prevent this. Elysium is a community, not a company where you can make demands for costumer service as if it was a billion dollar company! It is also a community who rely heavily on the forums, news section and twitter for announcements and important information. It is not Elysium nor is it any of our fault, that you have failed at keeping up to date with account security issues, and more importantly, "how to account" in order to stay safe.

You clearly seem to think that this is unfair, and we simply can't get through to you, without you thinking we are attacking you, that it's not unfair as same rule applies to everyone: Thus account security being OUR responsibility, regardless of the circumstances.

And I add again: If you think that is unfair, the solution is straight forward: Don't play here. 

 

 

 

[monmon 1]

2 hours ago, tylerpol said:

I heard on reddit (not most reliable source, I know) 

A whitehat hacker gained access to an account with administrative privileges to expose a weakness.  The whitehat was subsequently recruited to the Elysium team and is helping out with security. There is even an official announcement regarding this incident.

Thus: it is certainly not Elysium fault your account was hacked. (and since there is only one other option the fault is clear)

It may be that we a reading between the lines, but your replies reek of "not my fault so I deserve reimbursement" Which is simply not the case. Elysium have clearly stated in their TOU that they will NOT restore lost, stolen or magically disappeared items, unless they are quest items and there is sufficient evidence that you obtained it. They will not even restore characters that have been deleted by hacks, nor by accident. This is something YOU should have familiarised yourself with before starting to play here. It is not Elysiums or any of our fault that you didn't. Nor is it Elysium or any of our fault that you did not use 2fa for your account to prevent this. Elysium is a community, not a company where you can make demands for costumer service as if it was a billion dollar company! It is also a community who rely heavily on the forums, news section and twitter for announcements and important information. It is not Elysium nor is it any of our fault, that you have failed at keeping up to date with account security issues, and more importantly, "how to account" in order to stay safe.

You clearly seem to think that this is unfair, and we simply can't get through to you, without you thinking we are attacking you, that it's not unfair as same rule applies to everyone: Thus account security being OUR responsibility, regardless of the circumstances.

And I add again: If you think that is unfair, the solution is straight forward: Don't play here. 

 

 

 

[tylerpol 1]

I'm just defending myself from you at this point. I think it sucks that they won't restore my account, but I don't think it's unfair. I literally said that I understand that they won't recover anything. I can't understand why you think I disagree about that. I know it's very convenient to tear down the shitty argument you've attributed to me, but it's not one I ever made. Reading what I wrote would help clarify that for you maybe.

 

Can you tell me where I said "not my fault so I deserve reimbursement"? I never said that, so it's unclear why you quoted me. I've literally never said any of their policies were unfair either. Holy shit people. Again, it's like you people need to misinterpret things so that you can disagree with someone. The only thing I've disagreed with was everyone's interpretation of how I feel about getting hacked and what my expectations were. All of which were made up by people who commented. I genuinely hope none of you have professions in which you have to interpret nuanced information.

Edited February 2, 2017 by tylerpol
.

[tylerpol 1]

4 minutes ago, Jorn Skyseer said:

Told you already, tylerpol, you'd do better without those items. There's 0 your fault, you could do nothing.

Yeah but it took me a while to amass all those shitty BoP blues ;) Would have been nice to vendor them myself and keep the money.

[monmon 1]

2 hours ago, tylerpol said:

I heard on reddit (not most reliable source, I know) 

A whitehat hacker gained access to an account with administrative privileges to expose a weakness.  The whitehat was subsequently recruited to the Elysium team and is helping out with security. There is even an official announcement regarding this incident.

Thus: it is certainly not Elysium fault your account was hacked. (and since there is only one other option the fault is clear)

It may be that we a reading between the lines, but your replies reek of "not my fault so I deserve reimbursement" Which is simply not the case. Elysium have clearly stated in their TOU that they will NOT restore lost, stolen or magically disappeared items, unless they are quest items and there is sufficient evidence that you obtained it. They will not even restore characters that have been deleted by hacks, nor by accident. This is something YOU should have familiarised yourself with before starting to play here. It is not Elysiums or any of our fault that you didn't. Nor is it Elysium or any of our fault that you did not use 2fa for your account to prevent this. Elysium is a community, not a company where you can make demands for costumer service as if it was a billion dollar company! It is also a community who rely heavily on the forums, news section and twitter for announcements and important information. It is not Elysium nor is it any of our fault, that you have failed at keeping up to date with account security issues, and more importantly, "how to account" in order to stay safe.

You clearly seem to think that this is unfair, and we simply can't get through to you, without you thinking we are attacking you, that it's not unfair as same rule applies to everyone: Thus account security being OUR responsibility, regardless of the circumstances.

And I add again: If you think that is unfair, the solution is straight forward: Don't play here. 

 

 

 

[tylerpol 1]

Lol, posting the same thing three times? Is that a forum error or human error?

Edited February 3, 2017 by tylerpol
.