Gold disappeared, cant reset password

[Thetempo92 0]

Logged in today to find that my characters gold (180g roughly) his bag items and mail items were all missing. I am now trying to reset my password and set up the authenticator (for like the 15th time) but it just refreshes the page. Tried to reset password and i get "Access denied" message. I am not sure if i will be able to reclaim my items, but i want to ensure my acc. security firstly! please help! thanks.

[Erjh8765 19]

So, you just managed to get yourself hacked. Grats.

Change your password to avoid getting haxx0r3d in the future and enable 2FA. Instructions on how to do that are in my profile's about me section.

Your gold and items will not be restored. (Exception to that are items from endgame epic quests such as Rok Delar or Benediction.)

[Thetempo92 0]

Thanks for your reply, and i understand the item thing (only lost 200g raw gold and like 50g in other items) but they left my characters gear on. I am just trying to secure my account now but the password reset and authenticator do not seem to be working for me.