whiskeyjd 0 Report post Posted February 16, 2017 I can not find my initial 2FA setup e-mail and I lost my phone. What are my options to recover 2FA setup? 0 Share this post Link to post Share on other sites
SaintPaul 1 Report post Posted February 16, 2017 Unless I am mistaken, your account is lost. Admins won't help you. This is the risk you run with 2FA and why I don't use it. 0 Share this post Link to post Share on other sites
whiskeyjd 0 Report post Posted February 16, 2017 I just confirmed from my friend; The 2FA email does not have any warnings to remind to save the email or any key. You thought abt. this and did not activate 2FA, good for you but what about the "regular" people? Normally 2FA websites provide you backup keys or some means to recover 2FA. If you think about; 2FA is spammed all day in server messages and many ppl will follow the instructions and since there is no warning many people will not backup those keys. The number of 2FA reset (recover) requests will skyrocket in some time when ppl will start to change/update/lose their phones. I think this needs to be addressed. p.s for admins; I currently have access (since my ip is static for the moment) but the control panel does not allow me to remove or re-add 2FA altough I am verified atm. Once my IP changes it will be gg, so would appreciate If you could tell me a solution. 0 Share this post Link to post Share on other sites
SaintPaul 1 Report post Posted February 16, 2017 (edited) Normally admins have a way to identify you are who you say you are. You'd have to call the company, give them your name, address, DOB, answer security questions etc before they would remove 2FA. This process exists to protect your account, without it anyone could contact the admins and ask them to remove 2FA making it pointless. The problem here is the admins have no personal information about you, they cannot verify you are the account owner. This and they are generally busy/lazy with this kind of thing anyway. Many people on here praise 2FA, but it's very risky in my opinion. I'd rather put my faith in a unique email / username / password My advice to you would be to log a ticket in game now whilst you still have access. The fact that you are currently logged in with 2FA enabled at least proves you can currently access the account. Maybe that will be enough for them to help you, posting here however proves nothing. Edited February 16, 2017 by SaintPaul 0 Share this post Link to post Share on other sites
whiskeyjd 0 Report post Posted February 16, 2017 Dear admins please resend the 2FA activation link to me. 0 Share this post Link to post Share on other sites
