nandoleal7781 0 Report post Posted February 21, 2017 Good night, I had my account hacked and with that they stole my bags, disappeared with the items of my character and stole 23 gold that I had, my char is in lv 36 is a Druid and his name is Troax, what support could do To help me get back to playing? I await a return of support! 0 Share this post Link to post Share on other sites
Bocephus 1 Report post Posted February 21, 2017 I would log into your Control Panel and immediately add a 2 Factor Authenticator. After adding that I would then change your password. Unfortunately nothing will be able to be restored. 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted February 27, 2017 Greetings! The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored Regards GM Team 0 Share this post Link to post Share on other sites
