Valentine 0 Report post Posted February 24, 2017 Today (February 24, 2017) I log in the game, I found my account was hacked, all the equipment have been sold, and all golds have been stolen. I would like to know whether it is possible to recover the equipment? Furthermore, I do not know if the hacker login my account after doing something in violation of the server rules, and therefore do not want to cause my account banned. I know that the account was hacked because I did not turn on two-factor authentication, it is entirely their own mistakes, so I hope other players through two-factor authentication to protect their account. 0 Share this post Link to post Share on other sites
Erjh8765 19 Report post Posted February 24, 2017 (edited) So, you managed to get yourself hacked. Grats. Change password and enable 2FA to avoid getting hacked again in the future. Instructions are in my profile's "about me" section. None of your gear (except quest items such as Rok Delar or Benediction) and none of your gold will be restored. Make a ticket to get back quest items but make sure to include link to realmplayers proving that you had them. Edited February 24, 2017 by Erjh8765 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted February 27, 2017 Greetings! The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored Regards GM Team 0 Share this post Link to post Share on other sites
