Hello, My account was stolen

[rinto5 0]

Account Name:---
PVP/PVE Realm:Elysium

E-Mail Associated With Account:-----
Highest Level Character Name:TJmorego

hi,My account was stolen in about 2017.2.22~24(not sure the correct time)and all my gold gone :(     

and i had Change  my password and enable 2FA to avoid getting hacked again 

pls mark ,to avoid consider that I'm selling gold，thx :)

Edited February 25, 2017 by rinto5

[Erjh8765 19]

So, you managed to get yourself hacked. Grats.

None of your gear (except quest items such as Rok Delar or Benediction) and none of your gold will be restored.

Make a ticket to get back quest items but make sure to include link to realmplayers proving that you had them.

P.S.: remove your account info.

Edited February 25, 2017 by Erjh8765

[rinto5 0]

yep i know nothing will go back,but just make sure my Account Will not be frozen because of the reason for the sale of gold ，thx for your reply :)

[rinto5 0]

14 minutes ago, Erjh8765 said:

So, you managed to get yourself hacked. Grats.

None of your gear (except quest items such as Rok Delar or Benediction) and none of your gold will be restored.

Make a ticket to get back quest items but make sure to include link to realmplayers proving that you had them.

P.S.: remove your account info.

yep i know nothing will go back,but just make sure my Account Will not be frozen because of the reason for the sale of gold ，thx for your reply :)

[Xerox 4]

Greetings!

The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts.

Elysium staff will not recover any lost or deleted characters, regardless of circumstances.

Regards
GM Team