Authentication issue

[Biltema 0]

Hi!
I changed my phone and had to re-activate my authenticaton, But when Im trying the 6 digit code it wont work even after the Sync now.
 Account name: Gummikuken

 

[Nerfherder 0]

Hi Bilt,

When you got your new phone, did you re-setup your authenticator using the original QR code that you were emailed when you first set up 2FA? Or did you set up an entirely new authenticator?

Also: iOS or Android?

[Biltema 0]

Hi! I used the old QR from the mail. I thought that would work

Its on Android.

[menad 0]

I have a similar problem as this Biltemakorv right here, you see my email got deleted because it was put into my spambox ny microsoft.

I will need to have it resent.

[Nerfherder 0]

On 4/11/2017 at 3:08 AM, Biltema said:

Hi! I used the old QR from the mail. I thought that would work

Its on Android.

 

Are you using the Google Authenticator app, or something else?

[Biltema 0]

5 minutes ago, Nerfherder said:

Are you using the Google Authenticator app, or something else?

Yes i am using Google's Authenticator

[Nerfherder 0]

Just now, Biltema said:

Yes i am using Google's Authenticator

Try this:

Go to the main menu on the Google Authenticator app

Tap More (triple dots), Settings.

Tap Time correction for codes

Tap Sync now

[Biltema 0]

11 minutes ago, Nerfherder said:

Try this:

Go to the main menu on the Google Authenticator app

Tap More (triple dots), Settings.

Tap Time correction for codes

Tap Sync now

It tells me its already synced and still not working. 
Tried with both my new phone and my tablet and it gives me the same result. 

Any possibilitys to get it removed or a new QR on the mail?

[Nerfherder 0]

I'll PM you.