ciNage 0 Report post Posted July 12, 2017 Hey guys, i lost my phone and got the 2FA. Thought the Email was lost with the QR-Code and so i tried to remove the authenticator a few times. Now i found the email, scanned the QR-Code and got the Code, but if i want to login, it says "Call Customer Service" So please tell me what to do. Thank you! 0 Share this post Link to post Share on other sites
Guest Report post Posted July 12, 2017 The Call Customer Service error message is when your 2FA code did not match enough times in a short timespan. Be sure to follow the instructions in this thread to sync your phone app/phone time so that your 2FA code can be time-accurate and try again in roughly 30 minutes. https://forum.elysium-project.org/topic/48349-guide-2fa-mostly-ios-fix/ 0 Share this post Link to post Share on other sites
ciNage 0 Report post Posted July 12, 2017 Did it, will try it tomorrow. Can't login to the control panel anymore, too. If it doesnt work I hope u can help me soon if I show you the email which activated the authenticator. Kind regards 0 Share this post Link to post Share on other sites
ciNage 0 Report post Posted July 13, 2017 Could not login to this world...ok it doesnt work. What now? Follow the instruction to delete the Authenticator? 0 Share this post Link to post Share on other sites
ciNage 0 Report post Posted July 13, 2017 Opened a topic, hope you can see it and help me. Thank you guys and please reply if something is wrong 0 Share this post Link to post Share on other sites
