Account stolen/hacked - 2FA added but not by me

[thomyorke 0]

Hi, 

I'm not sure if anyone can help me here.  A few months ago I took a short break from playing and when i tried to log in about a month or so later, I received a pop up keypad asking for an additional code to log in (I am assuming this is two-factor authentication).  I have never used 2FA before, and I certainly didn't add it to my account.  I am not sure if that keypad pops up only when your first password is added correctly, but it's possible my original password has been changed too.

 

I am also locked out of the old hotmail email account I have associated with the elysium account (it says I need to verify my identity before I can access it, but the secondary email I have associated with it was long forgotten ten years ago).  So I can't really reset the password.  I basically have no way to prove the account is mine other than providing details of the characters in the account, if they haven't been played or deleted.  Am I totally out of luck here?  Is there any way I can discuss with an admin any options I might have about getting my account back?  I don't even care if the characters were stripped by gold sellers, I'm just interested in the character names and levels I had.

 

Problem solved, I'm retarded.  I've literally been unable to play for months because i'm an idiot.  Feel free to delete this post if you have the power.