Nemesisッ

Greetings, You'll have to submit a ban appeal. https://forum.elysium-project.org/forum/351-ban-appeals/ BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/ Best regards, Nemesis

Greetings, The first thing you should check is, whether you still have the 2FA email, that you received upon registering 2FA for your account. Said mail contains a QR-Code, which you can just scan again to reactivate 2FA on your new phone. In case you don't have that anymore, you should submit a 2FA removal requests: https://forum.elysium-project.org/announcement/15-2fa-removal-requests/ Best regards, Nemesis

Greetings, Unfortunately, there currently is no way to recover an account if you don't have access to your email. Your email could be seen as the key to your account and it is the highest instance of security, therefore there is no way around it. In case you find out your email, you can request a password reset in the Control Panel: https://elysium-project.org/control Best regards, Nemesis

Gladly looking forward to another 6 months. :)

Greetings, The command to change your password ingame is the following: .account password oldpass newpass newpass You can also change your password in the Control Panel: https://elysium-project.org/control Changing your password on a regular basis is essential for account security. For extra security, we do highly advise to enable Two-Factor Authentication for your account. Best regards, Nemesis

Greetings, Post your ban appeal here: https://forum.elysium-project.org/forum/351-ban-appeals/ I removed some information for account security reasons. Be more careful with what you post since everyone can read your posts in here. Posts in the ban appeal section however, are only visible for Elysium Staff. Best regards, Nemesis

Greetings, There have been some desync issues today. Unfortunately, those caused the 2FA not to function properly. They have been resolved by now and that might fix the problems some of you were having. Best regards, Nemesis

Greetings, Once again, do not publish any account related information! I've sent you a PM, please answer to it.

Greetings, You'll have to submit a ban appeal. https://forum.elysium-project.org/forum/351-ban-appeals/ BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/ Best regards, Nemesis

Greetings, We do not correct mistakes made by the player.

Greetings, If you have been banned and either do not know the reason, or if you think you have been banned erroneously, you should submit a ban appeal. https://forum.elysium-project.org/forum/351-ban-appeals/ BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/ Best regards, Nemesis

Greetings, We do usually replace items you received as a quest reward. However, there is no guarantee for your items to be restored. Best regards, Nemesis

Greetings, First of all, do not publish any account details for security reasons! In order for us to restore your character, you have create an ingame ticket containing your account name, the deleted character's name and the realm. Note that we have limited abillities to restore characters and therefore the recovery is by no means guaranteed. Best regards, Nemesis

Yes, click on the red question mark > stuck > still stuck.

Please do not publish any private information in this thread for security reasons! As I already said, submit an ingame ticket using the "stuck" category. Make sure to actually tell them that you want your character to be restored.

Greetings, You have to submit an ingame ticket containing your account name, the deleted character's name and the realm. Note that we have limited abillities to restore characters and therefore the recovery is by no means guaranteed.

Greetings, If you have been banned and either do not know the reason, or if you think you have been banned erroneously, you should submit a ban appeal. If you have mistyped your password a few times in a short timespan, it might be temporary. In that case, wait 30 minutes and try to login again. https://forum.elysium-project.org/forum/351-ban-appeals/ BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/

Greetings, I'm afraid there is nothing we can do in your case regarding our TOU.

Should be fine to address all of your account bans in one appeal. Just make sure that you follow this guideline: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/

A ban appeal is the only way to get any help. Just be patient!

Yes. If you submitted a ban appeal, you have to wait.

Well, you are not the only one to submit a ban appeal. You will have to wait until someone gets to your appeal, just like everyone else.

Currently, there is no way to remove the 2FA without you having access to your email address. Your e-mail is the key to your account and without you having said key, there is nothing we can do.

Do not publish any private information for account security reasons! If you have mistyped your password a few times in a short timespan, it might be temporary, in that case you should wait 60 minutes and try again. However, if you still appear to be banned, you should create a ban appeal. BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/ Create your ban appeal here: https://forum.elysium-project.org/forum/351-ban-appeals/

If you have mistyped your password a few times in a short timespan, it might be temporary, in that case you should wait 60 minutes and try again. However, if you still appear to be banned, you should create a ban appeal. BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/ Create your ban appeal here: https://forum.elysium-project.org/forum/351-ban-appeals/