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Nemesisッ

Player
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Everything posted by Nemesisッ

  1. Greetings, You'll have to submit a ban appeal. https://forum.elysium-project.org/forum/351-ban-appeals/ BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/ Best regards, Nemesis
  2. Nemesisッ

    Lost my autenticathor

    Greetings, The first thing you should check is, whether you still have the 2FA email, that you received upon registering 2FA for your account. Said mail contains a QR-Code, which you can just scan again to reactivate 2FA on your new phone. In case you don't have that anymore, you should submit a 2FA removal requests: https://forum.elysium-project.org/announcement/15-2fa-removal-requests/ Best regards, Nemesis
  3. Nemesisッ

    Can't remember password/email.

    Greetings, Unfortunately, there currently is no way to recover an account if you don't have access to your email. Your email could be seen as the key to your account and it is the highest instance of security, therefore there is no way around it. In case you find out your email, you can request a password reset in the Control Panel: https://elysium-project.org/control Best regards, Nemesis
  4. Gladly looking forward to another 6 months. :)
  5. Nemesisッ

    Change password ingame

    Greetings, The command to change your password ingame is the following: .account password oldpass newpass newpass You can also change your password in the Control Panel: https://elysium-project.org/control Changing your password on a regular basis is essential for account security. For extra security, we do highly advise to enable Two-Factor Authentication for your account. Best regards, Nemesis
  6. Nemesisッ

    Ban appeal

    Greetings, Post your ban appeal here: https://forum.elysium-project.org/forum/351-ban-appeals/ I removed some information for account security reasons. Be more careful with what you post since everyone can read your posts in here. Posts in the ban appeal section however, are only visible for Elysium Staff. Best regards, Nemesis
  7. Nemesisッ

    [Guide] 2FA (mostly?) iOS fix

    Greetings, There have been some desync issues today. Unfortunately, those caused the 2FA not to function properly. They have been resolved by now and that might fix the problems some of you were having. Best regards, Nemesis
  8. Nemesisッ

    Mistakenly deleted the character

    Greetings, Once again, do not publish any account related information! I've sent you a PM, please answer to it.
  9. Greetings, You'll have to submit a ban appeal. https://forum.elysium-project.org/forum/351-ban-appeals/ BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/ Best regards, Nemesis
  10. Nemesisッ

    Gold Issue

    Greetings, We do not correct mistakes made by the player.
  11. Nemesisッ

    Banned for what reason? Ely horde.

    Greetings, If you have been banned and either do not know the reason, or if you think you have been banned erroneously, you should submit a ban appeal. https://forum.elysium-project.org/forum/351-ban-appeals/ BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/ Best regards, Nemesis
  12. Nemesisッ

    Account hacked

    Greetings, We do usually replace items you received as a quest reward. However, there is no guarantee for your items to be restored. Best regards, Nemesis
  13. Nemesisッ

    Mistakenly deleted the character

    Greetings, First of all, do not publish any account details for security reasons! In order for us to restore your character, you have create an ingame ticket containing your account name, the deleted character's name and the realm. Note that we have limited abillities to restore characters and therefore the recovery is by no means guaranteed. Best regards, Nemesis
  14. Nemesisッ

    Restore character

    Yes, click on the red question mark > stuck > still stuck.
  15. Nemesisッ

    Restore character

    Please do not publish any private information in this thread for security reasons! As I already said, submit an ingame ticket using the "stuck" category. Make sure to actually tell them that you want your character to be restored.
  16. Nemesisッ

    Restore character

    Greetings, You have to submit an ingame ticket containing your account name, the deleted character's name and the realm. Note that we have limited abillities to restore characters and therefore the recovery is by no means guaranteed.
  17. Nemesisッ

    Account banned - Please help!

    Greetings, If you have been banned and either do not know the reason, or if you think you have been banned erroneously, you should submit a ban appeal. If you have mistyped your password a few times in a short timespan, it might be temporary. In that case, wait 30 minutes and try to login again. https://forum.elysium-project.org/forum/351-ban-appeals/ BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/
  18. Nemesisッ

    Character rollback after today's server restart

    Greetings, I'm afraid there is nothing we can do in your case regarding our TOU.
  19. Nemesisッ

    my account banned don't know why

    Should be fine to address all of your account bans in one appeal. Just make sure that you follow this guideline: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/
  20. Nemesisッ

    my account banned don't know why

    A ban appeal is the only way to get any help. Just be patient!
  21. Nemesisッ

    my account banned don't know why

    Yes. If you submitted a ban appeal, you have to wait.
  22. Nemesisッ

    my account banned don't know why

    Well, you are not the only one to submit a ban appeal. You will have to wait until someone gets to your appeal, just like everyone else.
  23. Nemesisッ

    Forgot Email for Account. Can't get 2FA email.

    Currently, there is no way to remove the 2FA without you having access to your email address. Your e-mail is the key to your account and without you having said key, there is nothing we can do.
  24. Nemesisッ

    account was banned for unknown reason

    Do not publish any private information for account security reasons! If you have mistyped your password a few times in a short timespan, it might be temporary, in that case you should wait 60 minutes and try again. However, if you still appear to be banned, you should create a ban appeal. BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/ Create your ban appeal here: https://forum.elysium-project.org/forum/351-ban-appeals/
  25. Nemesisッ

    my account banned don't know why

    If you have mistyped your password a few times in a short timespan, it might be temporary, in that case you should wait 60 minutes and try again. However, if you still appear to be banned, you should create a ban appeal. BEFORE creating your appeal please read: https://forum.elysium-project.org/topic/38068-ban-appeal-information-read-before-posting/ Create your ban appeal here: https://forum.elysium-project.org/forum/351-ban-appeals/
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