Recently we've had to deny a number of requests for loot restoration from Raids due to (e.g.) Cache of the Firelord not spawning, or Onyxia not dropping loot etc. Unfortunately, to prevent abuse of the restoration system we have a minimum standard that all requests must meet:
You must include video evidence that:
Is unedited
Shows the complete kill (it does not need to show the complete run, just start to end of the specific kill)
Shows the loot issue (body despawned before looting, didn't drop loot, server crashed)
Shows the Raid ID clearly
Shows the full names of every raid member present at the time of the kill
This must be linked in your request. Only one ticket should be raised and it should be raised by either the raid leader, the master looter, or their official contact for this raid. Multiple tickets slow down response times.
In addition, if you are submitting a stream or multi-kill recording, you must tell us the timestamp in the video for the kill in question, AND for a point in the video when the Raid ID is visible.
We recommend that every recording raider makes sure to open the Raid panel (O/Social -> Raid) and the Raid Info sidebar from there before each kill and/or immediately a loot issue is encountered. This ensures that compliant video evidence can be rapidly produced and allows GMs to act immediately.
NOTE: If you reload your interface or otherwise lose continuity of the raid, you MUST re-show the Raid ID and raid composition, if we cannot prove your video hasn't been cut and edited, your request will be denied.
Things we do not accept:
Stating the Raid ID in your ticket
Screenshots
Videos that show only the ending of the kill
Videos that do not show the loot issue as it occurs (i.e. off screen, or recorder did not witness it)
We absolutely want to help you when these issues occur, so help us help you!