Nostalrius Account Transfer error

[Aoimina 0]

Hello. Can't transfer my account on Nostalrius. It turns out when I log in to your personal Office (all data correct right) and translate my character it tells me.

 

The information you provided didn't match any account in our database. You must provide a valid username / password, or a valid username / email.

 

Were options:

1) Change your password

2) My mail, place the password

3) Account activated via email

4) New account

 

Regards Alex

[Ellipsea 36]

Did you follow the instructions on this page:  https://elysium-project.org/transfer

[Aoimina 0]

Did you follow the instructions on this page:  https://elysium-project.org/transfer

Once again, I repeat. I have error when Nostalrius Account Transfer. Do you think I did not use the instructions? It doesn't help me to avoid the error. The error happens when you press the button to transfer the account

 

Why? They reported me that data is not correct, if I enter the same data in the personal account and the error is not present .

 

As I said:

1) Change your password

2) My mail, place the password

3) Account activated via email

4) New account

 

Regards Alex

[Undertanker 88]

You can have this one Ellipsea, seems pretty rude right of the gate.

[Ellipsea 36]

Ha  : P

 

I see that English is not your first language...and it is difficult for me to understand what you have done and would be difficult for me to explain what could be done.

 

Try going on to Discord in your language channel and find someone that can help you in your language.

[Ezechiel 0]

Actually i have the same issue. I followed step by step the instructions but when i try to log on the control panel i have a message telling me that my informations are invalid. So how i am supposed to do?

[Aoimina 0]

Ha  : P

 

I see that English is not your first language...and it is difficult for me to understand what you have done and would be difficult for me to explain what could be done.

 

Try going on to Discord in your language channel and find someone that can help you in your language.

 

For not understanding! 

1) Went https://tokens.nostalrius.org/ 

2) Write my username and password 

3) clicked on submit 

4) error The information you provided didn't match any account in our database. You must provide a valid username / password, or a valid username / email.

 

 

 

 

[Ellipsea 36]

If that is where you are stuck, use the account name-email address option.  If that doesn't work for you either, the only thing you can do is start guessing different passwords.

[Hongo 0]

HI,

 

I have the same issue, i have all the *correct* information and when i try to get the token it hangs for a while saying it is "generating the token" then stops and says the info is not correct. 

 

I know that it is correct, do you think there could be an error somewhere or somebody could look at it for me as I m not sure where i can to retrieve my characters. 

 

Thank you for you help. 

 

Kind regards

 

Hongo. 

[Ellipsea 36]

HI,

 

I have the same issue, i have all the *correct* information and when i try to get the token it hangs for a while saying it is "generating the token" then stops and says the info is not correct. 

 

I know that it is correct, do you think there could be an error somewhere or somebody could look at it for me as I m not sure where i can to retrieve my characters. 

 

Thank you for you help. 

 

Kind regards

 

Hongo. 

 

It told me it was generating the token too, when I infact was not entering the correct information.  I got it on my third guess.

[Hongo 0]

It told me it was generating the token too, when I infact was not entering the correct information.  I got it on my third guess.

Thank you for your response Ellipsea, but I know the details are correct and I have tried numerous combinations ( in case i was mistaken ) but i know they are correct as they have been ingrained to memory and written down..

 

Do you know if there is anything else you would/could suggest please?

 

kind regards

 

Hongo

[Ellipsea 36]

Could be your browser.  I did everything with all google after messing around with safari and yahoo.  I didn't see anyone report browser specific trouble with generating a token, but..I used gmail and google chrome in incognito mode with all extensions turned off after having problems at the very beginning of this whole process.

[Undertanker 88]

Add blocker or pop-up blocker could be an issue. What happens when using your account name and email address only?

[Quaili 0]

hello,

i got the same Problems with my "main" account here.

i cant create a token and i cant log me in on this Page with my old Username and Password...

[Undertanker 88]

Add blocker or pop-up blocker could be an issue. What happens when using your account name and email address only?

[Hongo 0]

 

Add blocker or pop-up blocker could be an issue. What happens when using your account name and email address only?

 

 

 

 

 

 

I am getting the same message all the time. Ive tried diff browsers also.... 

[Hongo 0]

I am going to try to recover the info from the old PC, using recovery software as this is driving me mad, i know the details are correct but need to just confirm this before i lose my mind and start from scratch again... 

I am going to try to recover the info from the old PC, using recovery software as this is driving me mad, i know the details are correct but need to just confirm this before i lose my mind and start from scratch again... 

[Demontanner 0]

I am glad i am not the only having the same issue.

I am not glad that i am having this issue. I would like my account to be transfered.

[Riathorn 0]

Im really trying over and over again with different emails to make an account ! Im trying step by step as the site says to make it im verifying it and still doesnt work. Dk what else i can do...Im new player i dont have a character for these tokens that all the guys are saying im just pressing Play when the 3 options pop up !

[Ellipsea 36]

this post from flnxls was well received as a solution to get the elsium confirmation email to make it to your email address

 

update: it looks like there is a bug in their code that registers accounts and sends out emails.  Work around I found:

 

1) register account

 

2) click control panel to go to log in screen

 

3) click "forgot password"

 

4) it will successfully send a password reset email

 

5) click the link, you can use the same password as before

 

6) log in and click "resend activation email"

 

 

 

Aside from that, I had no problems with email verification at gmail.  I also hear Hotmail is working well.

Edited December 15, 2016 by Ellipsea

[Riathorn 0]

Ellipsea the id/pass is working on the site but its not working at the game ! I open Wow.exe as administrator just to check and its saying not valid

[Ellipsea 36]

Did you correct the realmlist? to say:

 

set realmlist logon.elysium-project.org

Edited December 15, 2016 by Ellipsea

[Riathorn 0]

Yea i did it but still its not working my friend has the same issue!

Edited December 15, 2016 by Riathorn

[Quaili 0]

Oops! Something went wrong!

 

[#10112]

We could not find the member account for the name or email address you supplied. Please verify the information and resubmit the form.

 

 

this comes after i try to get a new PW

[Ellipsea 36]

Yea i did it but still its not working my friend has the same issue!

Yeah, same is happening with me now too.  They're probably messng with login/authetication server stuff right now.  Don't worry, you're probably good because I knew I was yesterday.

Edited December 15, 2016 by Ellipsea