Hacked account

[Lightenmoon 0]

I got my account hacked today. When I logged in to the pvp server, all the items on my level 60 character were missing.

On the Pve server the bastard only took the 20 gold I had.

Any help in getting the items and the gold back?

Please help.

[Microdots 7]

Sorry but the policy is they won't restore gold or hacked accounts.

A. Account security

The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts.

 

And here is some more information about character/item restoration as well. All this information can be found in the Terms of Use.

III. Character/Currency/Item restoration

Elysium staff will not recover any lost or deleted characters, regardless of circumstances.

Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this:

Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them.

Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

a. Exact date of the raid;

b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

c. Name of the player who received or should have received the item.

Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure.