Hacked

[yitter 0]

I got hacked, my character Superkaka (57) lost all her gear, all her inventory and most of what was in my bank, and almost all my gold. The hacker also left my guild for me.  

I changed my PW as soon as I noticed, it didn't work when I last tried, the emails (I sent for several because I thought there was an issue with my email being hotmail.se) arrived after several hours and then the change didn't work (it said it worked on the website but didn't work ingame). I think my other characters are fine since my bank character still had lots of items in his inventory. 

I don't know where to post this but I assume it is here. I also don't know if it is even possible to give me my items back but I want to try atleast.

 

I made a ticket as soon as I was able and now I'm almost in my second hour of waiting. I'm just sitting on top of org bank because I don't feel like playing the game right now. 

 

Thanks!

 

[Microdots 7]

Unfortunately, due to the Terms of Use policy on hacked accounts and lost gear there is little the staff will be able to do for you. Just be thankful the person who gained access to your account didn't get you banned.

A. Account security

The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts

 

III. Character/Currency/Item restoration

Elysium staff will not recover any lost or deleted characters, regardless of circumstances.

Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this:

Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them.

Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

a. Exact date of the raid;

b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

c. Name of the player who received or should have received the item.

Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure.

[yitter 0]

Alright, thanks for your help.