Account/PWord incorrect every log in attempt

[Slitlol 0]

Hey there, I've googled, used the /r/Nostalrius, and have still not been able to figure out a resolve for my issue.  Every time I attempt to log in on the client, it goes through all the rotations, straight to Handshaking and then gives me the message that, "The account information you have submitted is incorrect, please check that your account name and password are accurate and if hacked...etc."

So, I have attempted this with 2 different accounts and get the same error every time, despite the fact that I am here posting with the very same account.  One of the accounts I made weeks ago, Slitthroat, and get the same error.  Please help.

 

Fixes I've attempted:
Triple checked the realm list.

Ran the game as administrator, compatability mode with Windows 7, Vista Svc 1, and Svc 2

[Microdots 7]

Suggest resetting your password https://elysium-project.org/password and if that doesn't work feel free to make a post here and you can wait till a Gm gets to your post. You can also try making a post https://forum.elysium-project.org/forum/320-contact-the-administration/ 

Forum accounts and game accounts are not ran on the same server and thus are not linked in anyway. 

[brewhaus 0]

the same thing is happening to me and I don't know what to do plz help

[Microdots 7]

9 minutes ago, brewhaus said:

the same thing is happening to me and I don't know what to do plz help

Have you tried resetting your password yet?

[brewhaus 0]

yes a few times and have posted in admin help and ban appeal

 

[brewhaus 0]

OMG Its worked

after I reset 3 times it has started working again thx team