Rollbacks please help..

[cleared 0]

I just got scarlet tabard and the scarlet leggings from armory then got rolled back and lost both items is there anyway I can retain these items from you guys? Just find it unfair I got rolledback and lost gear for the first time.

Character name clears.  nost pvp

[Madden 0]

Hey, I'm the user Madden and I was in this character's group party (Her ign is Clears) 

 

I can testify she lost [Scarlet Legs] and [Tabard of the Scarlet Crusade] and would love if you returned it to her. 

Other members of the party were "Addz", "Asapmintii", and "Elissandra". They will also agree to what I said and I believe the GMs should send her the drops. 

Thank you!

-Madden

[Microdots 7]

Sorry to hear about your loss. Unfortunately, due to how the Terms of Use are there is very little which may be done in your case unless a senior staff member takes interests. Below you can find what the Terms of Use state in regards to restoration of gold,items, and characters.

 

III. Character/Currency/Item restoration

Elysium staff will not recover any lost or deleted characters, regardless of circumstances.

Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this:

Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them.

Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

a. Exact date of the raid;

b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

c. Name of the player who received or should have received the item.

Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure.