Item lost after last restart

[Seven 0]

10 minutes before server restarted (today) i got from a drop Dreadblade of fiery wrath [+11 fire spell damage], items is lost due the roll-back, do i get it back ?

[Mimma 10]

Create an ingame ticket with effidence (a video of the kill) plus relevant raid information:

 

Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

 

a. Exact date of the raid;

b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

c. Name of the player who received or should have received the item.

 

[Seven 0]

can not create ticket in game, when i try it say report to game bugg.

the drop was from a ordinary mob , single prof i have is a /w to my wife asking if she want's it 

 

 

 

[Mimma 10]

Use Issue GM can assist with -> Hebaviour / Harassment -> Report Physical harassment

[Xerox 4]

Greatings!

Only Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

a. Exact date of the raid;

b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

c. Name of the player who received or should have received the item.

 

The item you described does not fall under this clausus and will not be restored.

Regards

GM Team