Jinmon 1 Report post Posted January 22, 2017 (edited) Something terrible has happened. Today I dinged 60 on my Troll Hunter. It was the third level 60 on Horde side. I started to level up skinning and quickly logged off to make a bank alt to send all the hides to. I made my bank alt but then realised "wow that was an ugly name" So I went to delete it. Keep in mind I had the level 1 character toggled like I was going to delete HIM. Pressed the delete button and wrote in D E L E TE clicked enter and I see Deleting Character only to realise the system isent deleting the level 1 bank alt with wrong name but instead my level 60 hunter. Inserting a picture of my hunter with correct /played. An hour in on 60 he was falsely deleted. http://imgur.com/a/42Mx5 Edited January 22, 2017 by Jinmon 0 Share this post Link to post Share on other sites
Nelythia 44 Report post Posted January 22, 2017 Well... That is terrible. Unfortunately they won't restore the character. You should be more careful in the future. 0 Share this post Link to post Share on other sites
Grimjoy 0 Report post Posted January 22, 2017 This same phenomenon happened to me in the past, luckily none of my important toons were deleted in this manner. Sorry to hear about this. 0 Share this post Link to post Share on other sites
Grimjoy 0 Report post Posted January 22, 2017 3 minutes ago, Nelythia said: Well... That is terrible. Unfortunately they won't restore the character. You should be more careful in the future. How to be careful vs that kind of bug in the system though. 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted January 22, 2017 Greetings! Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Please check our ToU for more details. Regards GM Team 0 Share this post Link to post Share on other sites
Grimjoy 0 Report post Posted January 22, 2017 Then you need to fix the bug, this isnt acceptable, this person spent so much on this and lost it all because of a bug in your system and a principle, nothing being his own fault. 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted January 22, 2017 Greetings @Grimjoy! As he stated in his post: "I made my bank alt but then realised "wow that was an ugly name" So I went to delete it. Keep in mind I had the level 1 character toggled like I was going to delete HIM. Pressed the delete button and wrote in D E L E TE clicked enter and I see Deleting Character only to realise the system isent deleting the level 1 bank alt with wrong name but instead my level 60 hunter." He is resposible for his actions, and we have no evidence that this was caused by a bug. Regards GM Team 0 Share this post Link to post Share on other sites
Grimjoy 0 Report post Posted January 22, 2017 It is true that he has no evidence, but I speak out of experience. This thing happened to me too. But yeah, I guess we'll have to wait until others experience this before you decide to look into it. 0 Share this post Link to post Share on other sites
Jinmon 1 Report post Posted January 22, 2017 5 minutes ago, Xerox said: Greetings @Grimjoy! As he stated in his post: "I made my bank alt but then realised "wow that was an ugly name" So I went to delete it. Keep in mind I had the level 1 character toggled like I was going to delete HIM. Pressed the delete button and wrote in D E L E TE clicked enter and I see Deleting Character only to realise the system isent deleting the level 1 bank alt with wrong name but instead my level 60 hunter." He is resposible for his actions, and we have no evidence that this was caused by a bug. Regards GM Team Yes I am responsible for my actions. But my actions was to delete a level 1 character not a level 60 character wich I had spent over 4days /played on. As I stated before the level 1 character was toggled on my screen and NOT the level 60. 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted January 22, 2017 Greetings! Your character will not be restored. You are however free to submit a report to our Bug Tracker Regards GM Team 0 Share this post Link to post Share on other sites
Grimjoy 0 Report post Posted January 22, 2017 The same bug happens when you try to remove quests sometimes. It will remove another quest you didnt have targeted. Those bugs are related. 0 Share this post Link to post Share on other sites
smokeit 26 Report post Posted January 23, 2017 Hey mate, when the prompt comes where you type 'delete' you should double check which character is selected. 0 Share this post Link to post Share on other sites
