"Call Customer Service" When I log in.

[Arquestan 0]

I think I entered my authenticator code incorrectly too many times and I got locked out. Now when I enter it at the log in I just get "Call Customer Service." What should I do?

 

[Arquestan 0]

Not helpful, why are you even bothering to reply? Just trolling?

 

[Arquestan 0]

So it appears that after so many incorrect log ins it locks you out for a bit "Call customer service." But after waiting 5? minutes, I am able to log in fine again.

[Erjh8765 19]

43 minutes ago, Arquestan said:

So it appears that after so many incorrect log ins it locks you out for a bit "Call customer service." But after waiting 5? minutes, I am able to log in fine again.

Yeah, I got the same thing tonight. Problem fixed itself after a few minutes. Not sure what caused it.

[Gehere 8]

Authenticator wrongfully syncronized.   Rest for 5 minutes, and retry.

[Arquestan 0]

For me this problem is getting worse and worse. I get locked out every time I try to log in and this morning after being locked out several times, I am unable to get in at all.

 

[Erjh8765 19]

"Make sure you set ur android or whatever you use to auto update time. Because these things use timezone. so remember that"

Somebody posted the above and others responded that it fixed the issue for them.

[Arquestan 0]

I am not using my phone. I am using WinAuth, which has a time sync option, this is not fixing the issue.