ACCOUNT HACKED - gear vendored and items stolen

[tiltnmafks 0]

Hi... my account was hacked overnight, all my gear has been venfored and gold has been stolen

char name Shemitah

help plz.. :(

[Shiamorah 20]

Get 2-Factor Authentication from the control panel!!! Unfortunately, elysium staff will not reimburse your lost items, unless the items follow the guidelines in the rules (I.e. quest items)

Sorry for your loss.

[tiltnmafks 0]

Well thats completely rediculous i would sure hope they have the ability to restore lost items, were talking 5/8t2 and near bis here

[Shiamorah 20]

III. Character/Currency/Item restoration

 

Elysium staff will not recover any lost or deleted characters, regardless of circumstances.

 

Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this:

 

Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them.

Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

 

a. Exact date of the raid;

b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

c. Name of the player who received or should have received the item.

 

Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure.

[tiltnmafks 0]

Restoration of any item is always at the discretion of Elysium staff.

[Shiamorah 20]

I mean, there's always a chance they might restore your items. I am just talking from experience regarding players who have been in similar situations. They generally have not been refunded their items. But there's always a chance!