alek2170 0 Report post Posted March 6, 2017 i logged in around 10:30 am Server time to see i was hearthed back to my innkeeper and had no gold, i dont have much gold to lose to begin with as im a new player, only lvl 24 at the time of this post, but i had 3 gold and now i dont and for a new player like me thats a hard hit, i was wondering if anything could be done about this, i plan to set up 2FA and a new password and am going to do it right after i post this forum, the last time i logged in before the incident was around 1-2 AM server time if i remember correctly. Thanks for any help you can provide 0 Share this post Link to post Share on other sites
Aladya 0 Report post Posted March 6, 2017 Sadly nothing can be done. Make sure you set up your 2FA. Good luck. 0 Share this post Link to post Share on other sites
smokeit 26 Report post Posted March 6, 2017 Don't worry, that gold is nothing. Even for level 24. You'll have money again fast enough. Setup 2FA, level on with this char or create a new one. 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted March 7, 2017 Greetings! The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored Regards GM Team 0 Share this post Link to post Share on other sites
qbradq 0 Report post Posted March 7, 2017 Please make sure that the password you use for your game account is different than the password you use for your email account. If they are the same the attacker can just log into your email and remove your 2FA. 0 Share this post Link to post Share on other sites