South East USA, AT&T High Ping

[Tater 0]

1 hour ago, Roxxanne said:

TX At&T, think this has been going on since friday at least, can we even get a confirmation that this is being addressed or even looked at for that matter?

I sent the team a message yesterday afternoon, but no response yet.

[Roxxanne 0]

27 minutes ago, Tater said:

I sent the team a message yesterday afternoon, but no response yet.

Ok thank you, its not your job to do so but if you could post response when you get a chance after they get back to you. Hopefully this wont be an ongoing issue for long

[tisrel 0]

bump

 

[Tater 0]

4 hours ago, Roxxanne said:

Ok thank you, its not your job to do so but if you could post response when you get a chance after they get back to you. Hopefully this wont be an ongoing issue for long

The message hasn't been responded to yet, but it looks like the devs are aware of the issue and are trying to fix it. Here's what they said in the discord:

[Roxxanne 0]

Tyvm

[Eyeoftiger 0]

Good

 

[Trajor 2]

I'm on AT&T Uverse in the south central US and also had horrible latency yesterday.  As a test, since you can't ping Elysium servers anymore, I found another IP hosted by OVH "Roubaix" and noticed high packet loss - up to 50%.  Here is the command I use:  ping -n 30 176.31.249.134

This morning it's a little better, only 10%, but still not acceptable.  I should have also done a traceroute but did not.  In the past, I have noticed similar packet loss to other sites in France and UK at the same time, so my guess is that AT&T is having an issue somewhere beween the US and Europe.  So if it happens again check ping packet loss to other major .uk and .fr sites and report those to AT&T too.

Here are some ideas that we as customers of AT&T can do:

* Open a technical support ticket with AT&T, providing them the IP addresses of the logon server and also the IP of Anathema/Darrowshire/Elysium/Zethkur

* Post on https://forums.att.com/ and if enough of us post there we may get noticed

 

Edited March 13, 2017 by Trajor

[Sarrowind 3]

To save me the work Trajor, what are the IP's?

[Trajor 2]

Logon server, Darrowshire: 164.132.233.125
Anathema 149.202.211.5
Elysium 149.202.207.235
Zeth'Kur 151.80.103.221

OVH Roubaix IP:  176.31.249.134

Edited March 13, 2017 by Trajor

[thurmanmerman 0]

1 hour ago, Trajor said:

I'm on AT&T Uverse in the south central US and also had horrible latency yesterday.  As a test, since you can't ping Elysium servers anymore, I found another IP hosted by OVH "Roubaix" and noticed high packet loss - up to 50%.  Here is the command I use:  ping -n 30 176.31.249.134

This morning it's a little better, only 10%, but still not acceptable.  I should have also done a traceroute but did not.  In the past, I have noticed similar packet loss to other sites in France and UK at the same time, so my guess is that AT&T is having an issue somewhere beween the US and Europe.  So if it happens again check ping packet loss to other major .uk and .fr sites and report those to AT&T too.

Here are some ideas that we as customers of AT&T can do:

* Open a technical support ticket with AT&T, providing them the IP addresses of the logon server and also the IP of Anathema/Darrowshire/Elysium/Zethkur

* Post on https://forums.att.com/ and if enough of us post there we may get noticed

 

Do you know if we're required to disclose what's on the other end of the IP's? 

Also, given that all internet packets being sent from the continental US to some other continent have to converge into 'X' number of cables, how is it that only the AT&T customers (for the most part) are being affected?

 

I first noticed a static latency increase of about 40ms to Elysium PvP the day or so following Elysium's most recent DDOS attacks -- is it at all possible that what ever method they're currently using to mitigate DDOS attacks could be causing the issue?

[Trajor 2]

2 hours ago, thurmanmerman said:

Do you know if we're required to disclose what's on the other end of the IP's? 

Also, given that all internet packets being sent from the continental US to some other continent have to converge into 'X' number of cables, how is it that only the AT&T customers (for the most part) are being affected?

I first noticed a static latency increase of about 40ms to Elysium PvP the day or so following Elysium's most recent DDOS attacks -- is it at all possible that what ever method they're currently using to mitigate DDOS attacks could be causing the issue?

I think it's ok to say "I'm playing World of Warcraft on this IP hosted at OVH France and getting high latency or packet loss".  I don't think AT&T needs to know what the Elysium Project is.

I'm still having packet loss today.  So I just ran a traceroute.  What it shows is that AT&T routes packets to OVH in New Jersey (nj.us, the 192.99 IPs) who route it through Quebec Canada (qc.ca) and then to France (fr.eu).  I think(?) that means AT&T does IP peering directly to OVH in the US.

>tracert 164.132.233.125

Tracing route to ns3040539.ip-164-132-233.eu [164.132.233.125]
over a maximum of 30 hops:

(First 7 hops removed as they are local to me)
  8    14 ms    13 ms    13 ms  gar26.dlstx.ip.att.net [12.123.16.109]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    57 ms    56 ms    54 ms  be100-104.nwk-1-a9.nj.us [192.99.146.253]
 12    83 ms    64 ms    65 ms  be10-1037.bhs-g1-a9.qc.ca [192.99.146.99]
 13    63 ms    63 ms    64 ms  vac3-0b-a9.fr.eu [192.99.146.121]

 

[Ample 0]

AT&T U-verse, Michigan.

Last 2 days have been 300ms-1k+, one spike was over 12900ms.

 

[shreddah 0]

wouldnt be surprised if this had somethin to do with vault 7 leaks lol

[Sarrowind 3]

Yeah, it's essentially garbage to EU right now. Getting consistent 10% packet loss with some spikes here and there. Trace looks like garbage too (sorry insert image not working right for me)

Edited March 13, 2017 by Sarrowind
couldn't get insert image to work

[Burblegobble 0]

The game was playable on Sunday in SE USA ATT...  Now I am back to 400-1000ms latency.

[Loftus 0]

Texas Uverse. Technician came to the house and found no issues (of course). Filed a ticket with AT&T technical support, but they have no idea what is wrong. Their guess is that it's the return packet trip FROM Elysium that is causing the latency. Bottom line, not alot luck working directly with AT&T.

[Kilros 2]

Just use a VPN until the issue resolves itself.

[Burblegobble 0]

Update: Not sure if this is an option for everyone, but when I use a VPN connection to London, the ping is back down to ~130.  From SE USA ATT.  The VPN I'm using is Private Tunnel, the service provided by the OpenVPN project.

[Loftus 0]

Update: Now using Express VNP. Latency issues resolved. Connected through France. Cost some money, but worth it until they resolve the problem. Side note: Running two computers using same VPN subscription.

[neth 0]

How does one set up a VPN through the Windows tool? Asking for a friend.

[Sarrowind 3]

It's the suck, ping and tracert results:

Ping statistics for 176.31.249.134:
    Packets: Sent = 10000, Received = 8918, Lost = 1082 (10% loss),
Approximate round trip times in milli-seconds:
    Minimum = 118ms, Maximum = 265ms, Average = 125ms

 

C:\Users\Brian>tracert 176.31.249.134

Tracing route to ns387469.ip-176-31-249.eu [176.31.249.134]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dsldevice.attlocal.net [192.168.1.254]
  2     *        *        *     Request timed out.
  3    28 ms    20 ms    20 ms  99.168.X.X (My IP edited out)
  4    28 ms    19 ms    20 ms  99.168.141.113
  5    20 ms    20 ms    19 ms  12.83.113.13
  6    27 ms    27 ms    27 ms  12.122.117.97
  7    37 ms    38 ms    40 ms  192.205.33.42
  8    39 ms    39 ms    39 ms  ash-bb3-link.telia.net [62.115.125.109]
  9    77 ms   111 ms    84 ms  nyk-bb1-link.telia.net [62.115.137.61]
 10    59 ms    60 ms     *     nyk-b2-link.telia.net [62.115.112.107]
 11    61 ms    60 ms    62 ms  be100-154.nwk-5-a9.nj.us [192.99.146.38]
 12     *      117 ms   166 ms  be100-1298.ldn-5-a9.uk.eu [192.99.146.132]
 13     *      163 ms   116 ms  be100-2.ldn-1-a9.uk.eu [213.251.130.121]
 14   121 ms   122 ms   123 ms  be11-1187.rbx-g1-a9.fr.eu [91.121.128.86]
 15   224 ms   176 ms     *     vl21.rbx-g1-a75.fr.eu [213.251.128.77]
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18   119 ms   118 ms   118 ms  ns387469.ip-176-31-249.eu [176.31.249.134]

Trace complete.

 

Obviously the route from New Jersey to the UK and beyond is fucked

[Eyeoftiger 0]

So i called at&t and they had no idea what i was talking about lol.

[Sarrowind 3]

Since this issue is as bad as ever, I decided to mess around with some VPN's. Right now I'm using OpenVPN with privatetunnel. It says it has a 200MB limit, but my quota has stayed full for some reason (shrug). Some data I've found to the visible OVH public IP that replies:

Stockholm = 

Ping statistics for 176.31.249.134:
    Packets: Sent = 50, Received = 49, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
    Minimum = 181ms, Maximum = 2751ms, Average = 236ms

 

London = 

Ping statistics for 176.31.249.134:
    Packets: Sent = 50, Received = 49, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
    Minimum = 123ms, Maximum = 146ms, Average = 125ms

 

Netherlands =

Ping statistics for 176.31.249.134:
    Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 129ms, Maximum = 136ms, Average = 130ms

 

Switzerland =

Ping statistics for 176.31.249.134:
    Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 158ms, Maximum = 2823ms, Average = 213ms

[bw32 0]

Southeast Texas AT&T U verse. Unplayable, pings as high as 4000 on Darrowshire.

[Naeras 1]

the problem seems to be getting progressively worse, i'm hitting 15 second lag spikes now and being DC'ed fairly regularly. =/