Nefarian loot unavailable to raid-members

[Duality 4]

Hello, I've had an in-game ticket active for the last 6 days regarding this issue, but as for a lack of replies I've decided to post here as well.

- Raid id: 2208

Anyway, here is the case:
Inquisition and Flashback did an alt/social collaboration run in BWL and successfully cleared the instance. 
On Nefarian we had a bit of a struggle with adds in Phase 1 and several raid-members died as a result. 
However, Nefarian was killed and we got some decent loot, including Bloodfang Chestpiece and Ashkandi, Greatsword of the Brotherhood.

My alt rogues named 'Noose' won the Chestpiece and a warrior from Flashback 'Mozzen' won the sword.
However, the masterlooter 'Malken' was unable to reward us with these items as we did not appear on his masterlooter list.
We suspect this to be the result of both 'Mozzen' and I (Noose) dieing in P1.
We decided to wait for support instead of giving the items to someone else..
We immediately made a ticket, but as explained above, it's been a week and no reply. 

To support our case I'll attach a few links:

Link to realplayers:
http://realmplayers.com/RaidStats/RaidOverview.aspx?Raid=63475

Link to the VoD from my stream. Go to 31 minutes for Nefarian.
https://www.twitch.tv/videos/127113051

Link to Malkens (master looter) recording:
 

Link to My recordings:
https://www.youtube.com/watch?v=kAY7dUkvJz4
https://www.youtube.com/watch?v=2pkUcvk6ch0&feature=youtu.be

Thanks in advance
/ Duality, officer of Inquisition

Edited March 13, 2017 by Duality

[Duality 4]

I know ur busy, but bump

[Duality 4]

Bump.
It's been over a week and no reply on my ticket.

[Euronymous 2]

We had the same issue some time ago with all the assorted evidence: vods, webms screenshots and whathaveyou.

 

tldr; they didn't restore anything and we just moved on

[Duality 4]

28 minutes ago, Euronymous said:

tldr; they didn't restore anything and we just moved on

From what have gathered from the people I have spoken to is that they have and have not restored items, so I'm just curious.
Figured it was worth a shot, or at least a reply.