Proxy and F2A - Causing Account Bans

[Undertanker 88]

GMs/Admins/Mods,

I hope this message reaches you well.     Within the last 30 minutes I am getting multiple guild members (AT&T users) that have or attempted to use the new Proxy server for Anethema are getting "Account Closed".   It appears to be only with the individuals that use the 2FA IP lock.   I have not tested the 2FA Setting for each logon as I am currently at work and others are afraid to use the proxy at this point.

I've instructed those affected already to open ban appeals.

While writing this, a few have reported their account no longer says "account closed".   Is there something being worked on with 2FA and Proxy at this very moment?

Update:    The people that reported their accounts no longer says "account closed" are now getting that again.    The most recent person was using 2FA IP Lock, and then logged onto a second account - bank alt for a trade and both accounts got banned.

Edited March 21, 2017 by Undertanker

[Undertanker 88]

Everybody that appeared to be auto-unbanned are getting the account closed message again on the proxy.